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  1. Jira Service Management Data Center
  2. JSDSERVER-6709

Options to disable auto creating Confluence space with creating JIRA Service Desk project

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      Atlassian Update – 4 March 2021

      Hi everyone,

      Thank you for your interest in this issue.

      The option to configure Confluence knowledge base space creation was shipped in JSM 4.14.

      To manage this setting as a Jira administrator:

      1. Choose Administration > Applications. Scroll down to the Jira Service Management section and choose Configuration.
      2. In the Knowledge base section, you can change whether a Confluence knowledge base space is automatically created when creating a service project.

      Kind regards,

      Charlie

      Jira Service Management, Server & Data Center

      Problem Definition

      Currently , when creating a new JIRA Service Desk project , it will automatically create a Confluence space when the instance have Confluence application installed/linked.

      Suggested Solution

      Options to create or not to create the space.

      Why this is important

      Sometimes the JIRA Service Desk not required to have a knowledge base , so creating a space is not required.

      Workaround

      Application Link (Authentication Methods) does the trick, using OAuth is unable to replicate the behavior. You can refer to this documentation on the differences between OAuth and OAuth Impersonation. Using the bug as a workaround will causing you unable to create new space in Confluence from JIRA. If the project admin is able to access to Confluence to create new space and update Service Desk Project KB configuration to space manually, then OAuth shall be workable in this scenario.

        1. Knowledge base configuration.png
          Knowledge base configuration.png
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            [JSDSERVER-6709] Options to disable auto creating Confluence space with creating JIRA Service Desk project

            Deema Sargent added a comment -

            Was this not fixed for Cloud yet? I don't see the option to disable it. 

            Deema Sargent added a comment - Was this not fixed for Cloud yet? I don't see the option to disable it. 
            Charlie Marriott made changes -
            Attachment New: Knowledge base configuration.png [ 400446 ]
            Charlie Marriott made changes -
            Description Original: {panel:title=Atlassian Update – 4 March 2021|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff}
            Hi everyone,

            Thank you for your interest in this issue.

            The option to configure Confluence knowledge base space creation was shipped in [JSM 4.14|https://confluence.atlassian.com/servicemanagement/jira-service-management-4-14-x-release-notes-1027133928.html].

            To manage this setting as a Jira administrator:
             # Choose Administration > Applications. Scroll down to the Jira Service Management section and choose Configuration.
             # In the Knowledge base section, you can change whether a Confluence knowledge base space is automatically created when creating a service project.

            Kind regards,

            Charlie

            Jira Service Management, Server & Data Center
            {panel}
            h3. Problem Definition

            Currently , when creating a new JIRA Service Desk project , it will automatically create a Confluence space when the instance have Confluence application installed/linked.
            h3. Suggested Solution

            Options to create or not to create the space.
            h3. Why this is important

            Sometimes the JIRA Service Desk not required to have a knowledge base , so creating a space is not required.
            h3. Workaround

            Application Link (Authentication Methods) does the trick, using OAuth is unable to replicate the behavior. You can refer to [*this documentation*|https://confluence.atlassian.com/applinks/oauth-security-for-application-links-774045732.html] on the differences between OAuth and OAuth Impersonation. Using the bug as a workaround will causing you unable to create new space in Confluence from JIRA. If the project admin is able to access to Confluence to create new space and update Service Desk Project KB configuration to space manually, then OAuth shall be workable in this scenario.             		New: {panel:title=Atlassian Update – 4 March 2021|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff}
            Hi everyone,

            Thank you for your interest in this issue.

            The option to configure Confluence knowledge base space creation was shipped in [JSM 4.14|https://confluence.atlassian.com/servicemanagement/jira-service-management-4-14-x-release-notes-1027133928.html].

            To manage this setting as a Jira administrator:
             # Choose *Administration > Applications*. Scroll down to the *Jira Service Management* section and choose *Configuration*.
             # In the *Knowledge base* section, you can change whether a Confluence knowledge base space is automatically created when creating a service project.

            Kind regards,

            Charlie

            Jira Service Management, Server & Data Center
            {panel}
            h3. Problem Definition

            Currently , when creating a new JIRA Service Desk project , it will automatically create a Confluence space when the instance have Confluence application installed/linked.
            h3. Suggested Solution

            Options to create or not to create the space.
            h3. Why this is important

            Sometimes the JIRA Service Desk not required to have a knowledge base , so creating a space is not required.
            h3. Workaround

            Application Link (Authentication Methods) does the trick, using OAuth is unable to replicate the behavior. You can refer to [*this documentation*|https://confluence.atlassian.com/applinks/oauth-security-for-application-links-774045732.html] on the differences between OAuth and OAuth Impersonation. Using the bug as a workaround will causing you unable to create new space in Confluence from JIRA. If the project admin is able to access to Confluence to create new space and update Service Desk Project KB configuration to space manually, then OAuth shall be workable in this scenario.
            Charlie Marriott made changes -
            Fix Version/s New: 4.14.0 [ 92890 ]
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]

            Charlie Marriott added a comment - - edited
            Atlassian Update – 4 March 2021

            Hi everyone,

            Thank you for your interest in this issue.

            The option to configure Confluence knowledge base space creation was shipped in JSM 4.14.

            To manage this setting as a Jira administrator:

            1. Choose Administration > Applications. Scroll down to the Jira Service Management section and choose Configuration.
            2. In the Knowledge base section, you can change whether a Confluence knowledge base space is automatically created when creating a service project.

            Kind regards,

            Charlie

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - - edited Atlassian Update – 4 March 2021 Hi everyone, Thank you for your interest in this issue. The option to configure Confluence knowledge base space creation was shipped in JSM 4.14 . To manage this setting as a Jira administrator: Choose  Administration > Applications . Scroll down to the  Jira Service Management  section and choose  Configuration . In the  Knowledge base  section, you can change whether a Confluence knowledge base space is automatically created when creating a service project. Kind regards, Charlie Jira Service Management, Server & Data Center
            Charlie Marriott made changes -
            Description Original: h3. Problem Definition
            Currently , when creating a new JIRA Service Desk project , it will automatically create a Confluence space when the instance have Confluence application installed/linked.

            h3. Suggested Solution
            Options to create or not to create the space.

            h3. Why this is important
            Sometimes the JIRA Service Desk not required to have a knowledge base , so creating a space is not required.

            h3. Workaround
            Application Link (Authentication Methods) does the trick, using OAuth is unable to replicate the behavior. You can refer to [*this documentation*|https://confluence.atlassian.com/applinks/oauth-security-for-application-links-774045732.html] on the differences between OAuth and OAuth Impersonation. Using the bug as a workaround will causing you unable to create new space in Confluence from JIRA. If the project admin is able to access to Confluence to create new space and update Service Desk Project KB configuration to space manually, then OAuth shall be workable in this scenario.
            		New: {panel:title=Atlassian Update – 4 March 2021|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff}
            Hi everyone,

            Thank you for your interest in this issue.

            The option to configure Confluence knowledge base space creation was shipped in [JSM 4.14|https://confluence.atlassian.com/servicemanagement/jira-service-management-4-14-x-release-notes-1027133928.html].

            To manage this setting as a Jira administrator:
             # Choose Administration > Applications. Scroll down to the Jira Service Management section and choose Configuration.
             # In the Knowledge base section, you can change whether a Confluence knowledge base space is automatically created when creating a service project.

            Kind regards,

            Charlie

            Jira Service Management, Server & Data Center
            {panel}
            h3. Problem Definition

            Currently , when creating a new JIRA Service Desk project , it will automatically create a Confluence space when the instance have Confluence application installed/linked.
            h3. Suggested Solution

            Options to create or not to create the space.
            h3. Why this is important

            Sometimes the JIRA Service Desk not required to have a knowledge base , so creating a space is not required.
            h3. Workaround

            Application Link (Authentication Methods) does the trick, using OAuth is unable to replicate the behavior. You can refer to [*this documentation*|https://confluence.atlassian.com/applinks/oauth-security-for-application-links-774045732.html] on the differences between OAuth and OAuth Impersonation. Using the bug as a workaround will causing you unable to create new space in Confluence from JIRA. If the project admin is able to access to Confluence to create new space and update Service Desk Project KB configuration to space manually, then OAuth shall be workable in this scenario.
            Charlie Marriott made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 533815 ]
            Charlie Marriott made changes -
            Labels New: not-fixed-in-cloud
            SET Analytics Bot made changes -
            UIS Original: 9 New: 0
            Khoa Pham made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 516947 ]

              bornatowski Bartosz Ornatowski
              dkoh Danson (Inactive)
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                Created:
                Updated:
                Resolved: