Issue Summary
Atlassian plugin vendor are extending SimpleUrlReadingCondition according to https://bitbucket.org/atlassian_tutorial/tutorial-licensed-conditions/src/master/src/main/java/com/example/plugins/conditions/IsPluginLicensedCondition.java. When using this condition to load a web-resource in the customerportal context, the wrong resource is loaded.
As a consequence:
- a lot of Service Desk portal URLs are corrupted since the string "customer/portal/undefined/servicedesk" is being mistakenly added to it, and accessing such URL returns a 404 error with the message "Oops, you've found a dead link".
- some functionalities from the customer portal will fail to work: for example, icon/avatar images might not be loaded on the customer, workflow transitions might fail on the customer portal, etc...
For example:
- Customer Portal Icons (Avatar):
- A normal icon URL should be like this:
<JIRA_BASE_URL>/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10610
- However, when the bug occurs, the URL is modified to the following invalid URL:
<JIRA_BASE_URL>/servicedesk/customer/undefined/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10610
- Customer Portal Transition
- A normal transition URL should be like this:
<JIRA_BASE_URL>/rest/servicedesk/1/customer/requests/transition
- However, when the bug occurs, the URL is modified to the following invalid URL:
<JIRA_BASE_URL>/servicedesk/customer/portal/37/undefined/rest/servicedesk/1/customer/requests/transition
Steps to Reproduce
- Create a test plugin that uses a condition to load resources on the customer portal (see screenshots/attachments)
atlassian-plugin.xml snippet
<web-resource key="test-true" name="test-true">
<resource type="download" name="condition-true.js" location="/js/condition-true.js"/>
<context>customerportal</context>
<condition class="com.atlassian.test.impl.TestCondition"/>
</web-resource>
<web-resource key="test-false" name="test-false">
<resource type="download" name="condition-false.js" location="/js/condition-false.js"/>
<context>customerportal</context>
<condition class="com.atlassian.test.impl.TestCondition" invert="true"/>
</web-resource>
Expected Results
The resource associated with the TestCondition being true is loaded
Actual Results
The resource associated with the TestCondition being false is loaded
Workaround
Enable the feature flag sd.frontend.legacy.webresource.loading.customerportal.enabled:
- Go to Dark feature page (<baseURL>/secure/admin/SiteDarkFeatures!default.jspa)
- Add the following dark feature flag: sd.frontend.legacy.webresource.loading.customerportal.enabled
Bug
Medium
JSMDC-5494 You do not have permission to view this issue
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