Summary
Creating a Service Desk request using the Raise this request on behalf of parameter causes the user who creates the request to be added as a watcher.
Steps to Reproduce
- Log into Service Desk as a user that is a Service Desk Agent
- Create a request using Raise a request from the project settings sidebar.
Expected Results
The request is created for the customer with no watchers added to the issue.
Actual Results
The request is created but adds the user who created the request on behalf of the user.
Notes
This behavior was tested on Service Desk 3.10.1 and 4.4.2. This behavior does not occur on 3.10.1 but does occur on 4.4.2. The issue can also be reproduced via the API creating a request to Base-URL/rest/servicedeskapi/request/ using a body like so:
{
"serviceDeskId": "1",
"requestTypeId": "1",
"requestFieldValues": {
"summary": "test ticket summary",
"description": "test ticket creation"
},
"raiseOnBehalfOf": "jeremy"
}
Creating an issue using the Raise a request button inside of the Service Desk project also exhibits the same behavior on 4.4.2 but not on 3.10.1.
Workaround
Have the customer create their request via the portal.
Bug
Low
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