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  1. Jira Service Management Data Center
  2. JSDSERVER-636

Add the ability to search all text fields of a request on Service Desk

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently JIRA Service Desk seems to only search for the text in the Summary of the request when searching for issues through the 'My Requests' page in the customer portal.

      It'd be good to improve this search to all text fields (system's - such as Environment and Description - as well as custom fields) as users won't always remember exactly what is described in the Summary.

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            [JSDSERVER-636] Add the ability to search all text fields of a request on Service Desk

              Unassigned Unassigned
              mfernandes@atlassian.com Matheus Fernandes
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                Created:
                Updated: