"Gathering Interest"? Ok, here is mine:

I'm interested. And moderately irritated that people even have to ask for this.

i guess this one can help - https://marketplace.atlassian.com/apps/1219647/my-requests-extension-for-jira-service-management?hosting=datacenter&tab=overview

Is there any plugins that would provide this on Service Desk?

We have customers with hundreds of requests and not having full text search (like is standard for Jira) is a major issue.

This should be basic functionality!

Please make this feature available. We need this functionality to review several applications that are submitted through our portal and it's hard to do that when you can only search the summary field. Much needed!

We are about to skip Zendesk and use Jira Servicedesk instead. To late - I find out about this issue.  I guess, that if the solutions has not been found for 5 years, then there is not much hope.

I really don't look forward to telling my customers about this "new functionality".

Did anyone find a useful workaround? 

When starting with JSD, a search for summary only may be sufficient, but after a while - when tickets are starting to pile up - customer needs more. You should at least be able to search the description field.

"Unfortunately it is currently not possible to search tickets by other fields than the summary in the "Requests" page of the customer portal."

Wow... that is all. 

Again an issue you'd consider 'basic functionality' requested by almost every single one of our potential Service Desk customers.

While I'd understand not being able to search for fields hidden within a ticket, there should be no reason not be able to search for all the visible fields and especially comments.

Hi,

Some of our customers need to search within their own requests.
Unfortunately, the search available on the portal allows only to query the "summary" field.

It would be very intersting to enable the portal search functionality to also search within other fields (and specially the "description" field) ?

Many thanks in advance,

Marc Amir-Tahmasseb

This would really be usefull for our clients !

We are in an acceptation fase and this one is one of the main issues to use Service Desk : search/filtering requests is to basic 

Can someone from Atlassian provide us an update on this? This is a pretty useful feature for us.

glad to see this issue has been raised and of course voted for it since this feature request is crucial for me.
On My requests under Charlie Service Desk, searching for titles of each request through "Search for requests" field can only be available to us.
Therefore past case reference can sometimes be time-consuming since referring to body of each request has not been available for long.

It could be excellent if the feature to search all text fields of a request on Service Desk (and Charlie) will soon be added on it, which also means SEN number and each produt name is searchable through "Search for requests" field.
Then I'm sure even for Atlassian Experts, sales operations process flow will be better and faster than ever.

Thank you.

glad to see this issue has been raised and of course voted for it since this feature request is crucial for me.
On My requests under Charlie Service Desk, searching for titles of each request through "Search for requests" field can only be available to us.
Therefore past case reference can sometimes be time-consuming since referring to body of each request has not been available for long.

It could be excellent if the feature to search all text fields of a request on Service Desk (and Charlie) will soon be added on it, which also means SEN number and each produt name is searchable through "Search for requests" field.
Then I'm sure even for Atlassian Experts, sales operations process flow will be better and faster than ever.

Thank you.

This is not just a usefull feature, it is a must!

To me it is amazing that almost six months have gone by without an update. ping

You can hardly call this a customer service desk without a customer being able to search on every field or custom field he/she entered.
It is amazing this very basic functionality is not even present yet.

It would helpful to let customers to search to any field they had in their form, supplementary to issue key that is created automatically by JIRA.

This feature would be very useful; at least the ability to search the Description field would be appreciated

Our users (500+) are asking for this search ability. We need this feature, I hope that it will be prioritized.

This is useful