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  1. Jira Service Management Data Center
  2. JSDSERVER-6171

Developer cannot access to the ticket

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      We are using JIRA Service desk, JIRA Core and JIRA software. We would like the developer to access the ticket once the service desk agent mentioned the developer in the internal comment on JIRA service desk. Right now, the developer will access JIRA service desk by using LDAP account. However, when they access to the JIRA service desk, they are able to see only JIRA service desk portal (not the ticket).

      We have created the role for developer name "Developer" also granted the permission for developer role in following permission.

      • Browse
      • add comment
      • add attachment

      For more information, we have searched the solution on the Internet. They said the developer should be added to "Service desk collaborative" but I search the role they don't have this Service desk collaborative on our JIRA service desk server.

      Please suggest me to solve this issue.

            [JSDSERVER-6171] Developer cannot access to the ticket

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3076854 ] New: JAC Suggestion Workflow 3 [ 3647175 ]
            Nathasit Bunchockdeelert made changes -
            Labels Original: JIRA Permission New: JIRA Permission developer servicedesk
            Nathasit Bunchockdeelert made changes -
            Labels New: JIRA Permission
            Nathasit Bunchockdeelert made changes -
            Description New: We are using JIRA Service desk, JIRA Core and JIRA software. We would like the developer to access the ticket once the service desk agent mentioned the developer in the internal comment on JIRA service desk. Right now, the developer will access JIRA service desk by using LDAP account. However, when they access to the JIRA service desk, they are able to see only JIRA service desk portal (not the ticket).

            We have created the role for developer name "Developer" also granted the permission for developer role in following permission.

            - Browse
            - add comment
            - add attachment


            For more information, we have searched the solution on the Internet. They said the developer should be added to "Service desk collaborative" but I search the role they don't have this Service desk collaborative on our JIRA service desk server.

            Please suggest me to solve this issue.






            Nathasit Bunchockdeelert created issue -

              Unassigned Unassigned
              4a4670b803ce Nathasit Bunchockdeelert
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