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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      As a software company, our service desk should provide support for our own products, whose development is managed via Jira projects.

       

      Therefore it is necessary to include the releases and components managed in the Jira projects as fields of our service desk tickets.

       

      It should be possible to refer to one or multiple Jira Projects versions or components in Service Desk.

            [JSDSERVER-6140] Integrate Jira Project releases and components

            let's make it happen guys... otherwise it's pointless to have a SD ticket for change mgmt and it's not properly linked to Jira tickets and Jira versions

            Matteo Pacenti added a comment - let's make it happen guys... otherwise it's pointless to have a SD ticket for change mgmt and it's not properly linked to Jira tickets and Jira versions

            Joy C added a comment -

            Agreed! Soooo weeeeiiird!

            Joy C added a comment - Agreed! Soooo weeeeiiird!

            I don't understand like the rest of the group how this is even in gathering interest? Why wouldn't a service desk in the same instance reference software projects in the same instance lol? 

            Ramiro Castro added a comment - I don't understand like the rest of the group how this is even in gathering interest? Why wouldn't a service desk in the same instance reference software projects in the same instance lol? 

            Also agree on behalf of VMware - this is a must-be-native feature. Otherwise this is indeed a good oportunity to develop a niche plugin +1

            Dimitar I. Dimitrov added a comment - Also agree on behalf of VMware - this is a must-be-native feature. Otherwise this is indeed a good oportunity to develop a niche plugin +1

            Please try to promote this issue, so that more people vote for it.

            And @Atlassian: Please implement this feature. It is one of the most basic features that software companies, which develop their own software products, need for their support.

            Jan-Niklas Staffa added a comment - Please try to promote this issue, so that more people vote for it. And @Atlassian: Please implement this feature. It is one of the most basic features that software companies, which develop their own software products, need for their support.

            Joy C added a comment -

            any update here?

            Joy C added a comment - any update here?

            I agree this should this not be a "natural" feature for service desk since it is integrated into Jira

            Emanuela Persig added a comment - I agree this should this not be a "natural" feature for service desk since it is integrated into Jira

            I thought so as well. Maintaining to areas is not really handy. 

            Daniel Siegel added a comment - I thought so as well. Maintaining to areas is not really handy. 

            Jan-Niklas Staffa added a comment - - edited

            Should this not be a "natural" feature for service desk since it is integrated into Jira

            ?

            Jan-Niklas Staffa added a comment - - edited Should this not be a "natural" feature for service desk since it is integrated into Jira ?

              Unassigned Unassigned
              f2b3e6cd4456 Jan-Niklas Staffa
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                Created:
                Updated: