• Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      In certain situations, when Jira user is being synced from LDAP (Read-only) or if "External user management" is set to ON, upon reset password request, Jira will send a mail notification to the user with the following content:

      Password resetting is disabled for your user name.
      Please ask your Jira Service Desk administrator to enable password resets.

      In this case, user would like customers to contact Jira administrator to reset the password and therefore, it would be useful if we could be able to change the text of this mail notification.

              Unassigned Unassigned
              mfilipan Marko Filipan
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