• Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Customer Notification
    • None
    • 0
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      In certain situations, when Jira user is being synced from LDAP (Read-only) or if "External user management" is set to ON, upon reset password request, Jira will send a mail notification to the user with the following content:

      Password resetting is disabled for your user name.
      Please ask your Jira Service Desk administrator to enable password resets.

      In this case, user would like customers to contact Jira administrator to reset the password and therefore, it would be useful if we could be able to change the text of this mail notification.

            [JSDSERVER-6123] Modify "Password resetting is disabled" mail notification content

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 2 New: 0
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012623 ] New: JAC Suggestion Workflow 3 [ 3650454 ]
            SET Analytics Bot made changes -
            UIS New: 1
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 3007478 ] New: JAC Suggestion Workflow [ 3012623 ]
            Henrique Bittencourt (Inactive) made changes -
            Assignee Original: Henrique Bittencourt [ hbittencourt ]
            Henrique Bittencourt (Inactive) made changes -
            Assignee New: Henrique Bittencourt [ hbittencourt ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Marko Filipan created issue -

              Unassigned Unassigned
              mfilipan Marko Filipan
              Votes:
              2 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: