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  1. Jira Service Management Data Center
  2. JSDSERVER-6040

Sort activities on the customer portal

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
    • 1
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Currently, activities on the customer portal are always shown from newest to oldest. It would be great if we could order the activities or edit the order that we want our customers to see the updates.

            [JSDSERVER-6040] Sort activities on the customer portal

            Matt Nolan added a comment -

            I would also like the ability to sort Newest to oldest Activity - Having the Add a Comment box on top would be a bonus but is ultimately less important.

            We have a lot of user confusion and people missing comments due to the latest Activity being at the bottom.

            Matt Nolan added a comment - I would also like the ability to sort Newest to oldest Activity - Having the Add a Comment box on top would be a bonus but is ultimately less important. We have a lot of user confusion and people missing comments due to the latest Activity being at the bottom.

            Timothy Allen added a comment -

            Is there intention of implementing this? Would the feature allow sorting of activities in the agent interface as well?

            Timothy Allen added a comment - Is there intention of implementing this? Would the feature allow sorting of activities in the agent interface as well?

              Unassigned Unassigned
              adaluz Angélica Luz
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                Created:
                Updated: