Problem Definition

Currently, whenever a new request is received, the customer/reporter would receive an auto-reply email about the request. For customers who regularly contact the system or who raises tickets on behalf of someone, this can be frustrating and overwhelming after a while as the initial replies keep coming. While this feature can be disabled, it will be disabled for all customers using that service desk, and there are no options to disable for selected customers.

Suggested Solution

Have an option to selectively disable the auto-reply notification. Perhaps by the email of the customer, or some sort of filter.