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  1. Jira Service Management Data Center
  2. JSDSERVER-5938

the SLA-web-panel aui-button is visible when no SLA metrics are configured

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 4.2.0
    • 3.14.0
    • SLA
    • None

      Summary

      When No SLA metrics are configured the div id="sla-web-panel" is visible on the issue view screen as an empty toggle option

      Steps to Reproduce

      1. Create Service Desk Project without any SLA Metrics
      2. Create and View an issue

      Expected Results

      SLA DIV header containing Toggle Option is not Visible

      Actual Results

      SLA DIV header containing Toggle Option is visible containing no data:

      <div id="sla-web-panel" class="module toggle-wrap expanded"><div id="sla-web-panel_heading" class="mod-header"><ul class="ops"></ul><a href="#" class="aui-button toggle-title"><svg xmlns="http://www.w3.org/2000/svg" width="14" height="14"><g fill="none" fill-rule="evenodd"><path d="M3.29175 4.793c-.389.392-.389 1.027 0 1.419l2.939 2.965c.218.215.5.322.779.322s.556-.107.769-.322l2.93-2.955c.388-.392.388-1.027 0-1.419-.389-.392-1.018-.392-1.406 0l-2.298 2.317-2.307-2.327c-.194-.195-.449-.293-.703-.293-.255 0-.51.098-.703.293z" fill="#344563"></path></g></svg></a><h4 class="toggle-title">SLAs</h4></div><div class="mod-content"><div class="sd-sla-webpanel-root" data-payload="{&quot;hasPreviousCycles&quot;:false,&quot;projectKey&quot;:&quot;TEST&quot;,&quot;goalViews&quot;:[],&quot;canAdministerProject&quot;:true}" resolved=""></div></div></div>

      Workaround

      Please see the following community Post:

        1. Screen Shot 2018-07-25 at 4.33.56 PM.png
          Screen Shot 2018-07-25 at 4.33.56 PM.png
          30 kB

          Form Name

            [JSDSERVER-5938] the SLA-web-panel aui-button is visible when no SLA metrics are configured

            No work has yet been logged on this issue.

              tsebastian Tim Sebastian
              emccutcheon Earl McCutcheon
              Affected customers:
              4 This affects my team
              Watchers:
              14 Start watching this issue

                Created:
                Updated:
                Resolved: