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  1. Jira Service Management Data Center
  2. JSDSERVER-5938

the SLA-web-panel aui-button is visible when no SLA metrics are configured

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 4.2.0
    • 3.14.0
    • SLA
    • None

      Summary

      When No SLA metrics are configured the div id="sla-web-panel" is visible on the issue view screen as an empty toggle option

      Steps to Reproduce

      1. Create Service Desk Project without any SLA Metrics
      2. Create and View an issue

      Expected Results

      SLA DIV header containing Toggle Option is not Visible

      Actual Results

      SLA DIV header containing Toggle Option is visible containing no data:

      <div id="sla-web-panel" class="module toggle-wrap expanded"><div id="sla-web-panel_heading" class="mod-header"><ul class="ops"></ul><a href="#" class="aui-button toggle-title"><svg xmlns="http://www.w3.org/2000/svg" width="14" height="14"><g fill="none" fill-rule="evenodd"><path d="M3.29175 4.793c-.389.392-.389 1.027 0 1.419l2.939 2.965c.218.215.5.322.779.322s.556-.107.769-.322l2.93-2.955c.388-.392.388-1.027 0-1.419-.389-.392-1.018-.392-1.406 0l-2.298 2.317-2.307-2.327c-.194-.195-.449-.293-.703-.293-.255 0-.51.098-.703.293z" fill="#344563"></path></g></svg></a><h4 class="toggle-title">SLAs</h4></div><div class="mod-content"><div class="sd-sla-webpanel-root" data-payload="{&quot;hasPreviousCycles&quot;:false,&quot;projectKey&quot;:&quot;TEST&quot;,&quot;goalViews&quot;:[],&quot;canAdministerProject&quot;:true}" resolved=""></div></div></div>

      Workaround

      Please see the following community Post:

        1. Screen Shot 2018-07-25 at 4.33.56 PM.png
          30 kB
          Earl McCutcheon

            [JSDSERVER-5938] the SLA-web-panel aui-button is visible when no SLA metrics are configured

            Przemyslaw Czuj (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Lachlan G (Inactive) made changes -
            Assignee New: Tim Sebastian [ tsebastian ]
            Lachlan G (Inactive) made changes -
            Fix Version/s New: 4.2.0 [ 85904 ]
            Lachlan G (Inactive) made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]
            Lachlan G (Inactive) made changes -
            Status Original: Needs Triage [ 10030 ] New: In Progress [ 3 ]
            Lachlan G (Inactive) made changes -
            Remote Link New: This issue links to "JSDS-3768 (Bulldog)" [ 419831 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2748419 ] New: JAC Bug Workflow v3 [ 3125967 ]
            Status Original: Untriaged [ 11672 ] New: Needs Triage [ 10030 ]
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1
            SET Analytics Bot made changes -
            UIS Original: 3 New: 2
            SET Analytics Bot made changes -
            Support reference count New: 1
            UIS New: 3

              tsebastian Tim Sebastian
              emccutcheon Earl McCutcheon
              Affected customers:
              4 This affects my team
              Watchers:
              14 Start watching this issue

                Created:
                Updated:
                Resolved: