Problem definition

If the date time picker custom field is empty, the current date and time will be shown as the value in the portal request view and the value is real-time.

Steps to reproduce the issue

1. Create a custom field of date time picker type and add it to the issue type screen.
2. Add the field to the request form but leave it optional.
3. Create the request without selecting a value on the date time custom field.

Expected result

The custom field will not appear on the created request because it has no value.

Actual result

The custom field appears on the created request with the current date and time (and keep updating) as the value.

• On the Agent's view of the issue, the custom field does not appear because it has no value in the issue.

Workaround

Configure a default value for the custom field e.g. the current date and time option to reduce the occurrence of this bug