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  1. Jira Service Management Data Center
  2. JSDSERVER-5767

Export all SLA times

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Background

      Current Excel export is able to get some SLA data. However, the information exported can be improved by adding additional data to the export.

      Suggestion

      • Include the SLA Goal for the particular issue as well.
      • Include Actual time taken.

      This helps people reading the export data to understand what is the goal and actual time taken for each issue. Having only the remaining SLA on the data does not provide much information relative to the actual performance on the particular ticket.

            [JSDSERVER-5767] Export all SLA times

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              Unassigned Unassigned
              llee2@atlassian.com Lenard Lee
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                Created:
                Updated: