Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-5623

SLA Calendar exposed via Service Desk Rest API

XMLWordPrintable

    • 7
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Rest API could give in information on the SLA calendars (weekdays, times and timezone + holidays). Information could be provided if user specifically needs it (eg. sets "fields" as a request parameter).

            [JSDSERVER-5623] SLA Calendar exposed via Service Desk Rest API

            Emre Toptancı [OBSS] added a comment -

            For our case, our app needs to get calendar definitions. Just read.

            There is not even a feature request for that in JSDCLOUD project and we are not allowed to create issues there. So Atlassian people, if you please create a corresponding feature request there?

            Even better, implement this for both server and cloud.

            Emre Toptancı [OBSS] added a comment - For our case, our app needs to get calendar definitions. Just read. There is not even a feature request for that in JSDCLOUD project and we are not allowed to create issues there. So Atlassian people, if you please create a corresponding feature request there? Even better, implement this for both server and cloud.

            Natalya Ozhigova added a comment -

            I was searching for the same API for the cloud when faced with this ticket.

            It would be a nice addition to the cloud too.

            Natalya Ozhigova added a comment - I was searching for the same API for the cloud when faced with this ticket. It would be a nice addition to the cloud too.

            Aaron Whigham added a comment -

            Updating a Custom date field based on a calculation from the Due Date.  I have a client that would like the following:

            1. have x number of days added to the due date and then have that result populate a custom Go-Live-Date field.
            2. x number of days is a dynamic value based on the service desk Issue type and a combination of other custom field criteria.
            3. When adding x number of days the calculation needs to ignore holidays in a specific SLA calendar for that project/issue

             

             

             

            Aaron Whigham added a comment - Updating a Custom date field based on a calculation from the Due Date.  I have a client that would like the following: have x number of days added to the due date and then have that result populate a custom Go-Live-Date field. x number of days is a dynamic value based on the service desk Issue type and a combination of other custom field criteria. When adding x number of days the calculation needs to ignore holidays in a specific SLA calendar for that project/issue      

            Desmond van de Woestijne added a comment -

            Viewing SLA calendars would be a start. It would be really nice if the API supports to add (at least) holidays to specific calendars.

            Once a year all coming holidays are automatically downloaded and setup for several processes.
            Updating the Jira SD SLA calendar this way would have a great benefit for us.

            Desmond van de Woestijne added a comment - Viewing SLA calendars would be a start. It would be really nice if the API supports to add (at least) holidays to specific calendars. Once a year all coming holidays are automatically downloaded and setup for several processes. Updating the Jira SD SLA calendar this way would have a great benefit for us.

              Unassigned Unassigned
              c1bf5edb7ab1 Antti Peltola
              Votes:
              38 Vote for this issue
              Watchers:
              18 Start watching this issue

                Created:
                Updated: