Issue description

When an internal comment is added to a Service Desk issue by a collaborator, if an agent tries to edit this comment to make it public by clicking on "Share with customer", the comment remains internal.

Steps to reproduce

• Install Service Desk 3.6.1
• Create 2 users in JIRA
  • Grant 1 user with a Service Desk license
  • Grant the other user with a different license (for example: Software)
• Create an issue in a Service Desk project
• Log in JIRA as the user who has a Software license (collaborator) and add a comment to the issue. The issue will be added as an internal comment since this user is a collaborator
• Log in JIRA as the user who has a Service Desk license (agent)
• Edit the comment, and click on "Share with customer"

Expected Result

The comment should appear as public.

Actual Result

The comment remains internal.

Suggested solutions to fix this behavior

2 suggestions:

• We should either allow the comment to become public, in order to be consistent with what the "Share with customer" button was designed for
• Or, we should hide the "Share with customer" button to avoid any confusion from the agent, if the expected behavior is for any collaborator comment to remain internal