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  1. Jira Service Management Data Center
  2. JSDSERVER-5451

Exposing the SLA Due Date

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • SLA
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      We are looking for a way to expose the SLA Due Date and Time for reporting, as well as customer communication. Currently, when an agent hovers over the SLA, the due date and time is presented but we cannot seem to get that information extracted in a usable format. 

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            [JSDSERVER-5451] Exposing the SLA Due Date

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010632 ] New: JAC Suggestion Workflow 3 [ 3646014 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665683 ] New: JAC Suggestion Workflow [ 3010632 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2465741 ] New: Confluence Workflow - Public Facing v4 [ 2665683 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Brian Nye created issue -

              Unassigned Unassigned
              587c4fcdb63b Brian Nye
              Votes:
              6 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: