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Suggestion
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Resolution: Low Engagement
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None
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None
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0
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4
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Problem definition
Emails with MIME header that do not comply to the RFC2046 convention will be rejected by the Service Desk incoming mail handler.
- There was an error reading the body of email message. will be seen in the Processing log for the rejected email.
- Error below appears in the atlassian-jira.log
2017-08-28 09:17:06,643 Caesium-1-3 WARN admin@atlassian.com [c.a.s.i.feature.emailchannel.IncomingEmailParser] Error processing email message java.io.IOException: Unknown encoding: 7-bit at javax.mail.internet.MimePartDataSource.getInputStream(MimePartDataSource.java:115) at com.sun.mail.handlers.text_plain.getContent(text_plain.java:80) at javax.activation.DataSourceDataContentHandler.getContent(DataHandler.java:795) at javax.activation.DataHandler.getContent(DataHandler.java:542) at javax.mail.internet.MimeBodyPart.getContent(MimeBodyPart.java:657) ...
Suggestion
Better approach to handle emails with invalid header
Notes
The cause of the issue is that the mail server is sending emails with an invalid encoding which cannot be processed by javamail. The workaround is to change the mail server settings to send base64 or binary encoded emails to the Service Desk email channel.
- was cloned as
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- Closed
[JSDSERVER-5423] Error processing incoming email - Unknown encoding: 7-bit
It's no exatctly Atlassian issue. It's Java behaviour. Workaround is possible by changing Java enviroment settings.
/opt/atlassian/jira/bin/setenv.sh
add to JVM_REQUIRED_ARGS -Dmail.mime.ignoreunknownencoding=true
Hi,
Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.
This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).
We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.
To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.
Regards,
Jira Service Management, Data Center & Server