• Type: Bug
• Resolution: Obsolete
• Priority: Low
• Fix Version/s: 3.3.0
• Affects Version/s: 3.2.6, 3.2.7
• Component/s: Issue View
• Labels:

  None

[JSDSERVER-5412] Text formatting does not work in the Visual mode of the Comment field in a Transition screen

Owen made changes - 27/Mar/2019 5:47 AM

Workflow	Original: JSD Bug Workflow v5 - TEMP [ 2442282 ]	New: JAC Bug Workflow v3 [ 3126240 ]
Status	Original: Done [ 10044 ]	New: Closed [ 6 ]

Owen made changes - 24/Oct/2018 5:22 AM

Symptom Severity

Original: Minor [ 14432 ]

New: Severity 3 - Minor [ 15832 ]

Collapse comment: Dom Baldin [Adobe] added a comment - 05/Feb/2018 5:11 PM

Dom Baldin [Adobe] added a comment - 05/Feb/2018 5:11 PM

We've observed this on the Edit screen of our issues as well.

Expand comment: Dom Baldin [Adobe] added a comment - 05/Feb/2018 5:11 PM

Dom Baldin [Adobe] added a comment - 05/Feb/2018 5:11 PM We've observed this on the Edit screen of our issues as well.

Michelle Chin made changes - 26/Sep/2017 8:46 AM

Fix Version/s		New: 3.3.0 [ 61746 ]
Resolution		New: Obsolete [ 11 ]
Status	Original: Untriaged [ 11672 ]	New: Done [ 10044 ]

Michelle Chin made changes - 26/Sep/2017 8:44 AM

Description

Original: h3. Problem definition Text formatting like bold, italic, underline and color do not work for the Comment added in the Visual mode of a transition screen. h3. Steps to reproduce the issue # Configure a screen for any transition for a workflow associated to a Service Desk project. #

New: h3. Problem definition Text formatting like bold, italic, underline and color do not work for the Comment added in the Visual mode of a transition screen. h3. Steps to reproduce the issue # Configure a screen for any transition for a workflow associated to a Service Desk project. # Ensure that the *Rich text editor* is enabled. # Transition a Service Desk issue and on the pop-up screen, use the *Visual mode*. # Type something and make it bold/italic/underlined/colored. h3. Expected result The comment will be shown with the text formatting applied. h3. Actual result The comment is highlighted without any text formatting applied. h3. Notes # This does not happen on issue view, only transition screen. # This does not happen to non-Service Desk projects.

Michelle Chin made changes - 26/Sep/2017 8:41 AM

Description

New: h3. Problem definition Text formatting like bold, italic, underline and color do not work for the Comment added in the Visual mode of a transition screen. h3. Steps to reproduce the issue # Configure a screen for any transition for a workflow associated to a Service Desk project. #

Michelle Chin created issue - 26/Sep/2017 8:38 AM