Problem definition

Text formatting like bold, italic, underline and color do not work for the Comment added in the Visual mode of a transition screen.

Steps to reproduce the issue

1. Configure a screen for any transition for a workflow associated to a Service Desk project.
2. Ensure that the Rich text editor is enabled.
3. Transition a Service Desk issue and on the pop-up screen, use the Visual mode.
4. Type something and make it bold/italic/underlined/colored.

Expected result

The comment will be shown with the text formatting applied.

Actual result

The comment is highlighted without any text formatting applied.

Notes

1. This does not happen on issue view, only transition screen.
2. This does not happen to non-Service Desk projects.