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  1. Jira Service Management Data Center
  2. JSDSERVER-5291

Allow reuse of "Organizations" field for other issue types & projects

    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      categorizing service requests by organization of the customer in JIRA service desk is really helpful. 

      Occasionally, we need to create development tickets that are also linked to an organization. It would be incredibly helpful, if the organziations field could be used for other projects / issue types too.

      Current behavior:

      • Organizations field shows up for service request issues
      • Organzations field can be added to other issue types on other projects via admin / "add field". Field gets listed as having been added, but then the popup message appears:

      The field was added successfully, but you do not have edit permissions.

      * Consequently, the Organizations field does not show up on the issue type where it was added

      • It is not visible on the view  or edit screens, even though the "where is my field" function says that it would be present:

      The field 'Organizations' is present on the screen 'Default Screen' configured for this issue

      Desired behavior:

      Be able to use the Organizations field in all projects and issue types.

       

      Not sure if this is a bug or a suggestion...

            [JSDSERVER-5291] Allow reuse of "Organizations" field for other issue types & projects

            Charlie Marriott made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 5 New: 0
            SET Analytics Bot made changes -
            UIS New: 5
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3013111 ] New: JAC Suggestion Workflow 3 [ 3650489 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665790 ] New: JAC Suggestion Workflow [ 3013111 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2415944 ] New: Confluence Workflow - Public Facing v4 [ 2665790 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Jochen Neuhaus created issue -

              Unassigned Unassigned
              6dd762b25a3a Jochen Neuhaus
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              8 Vote for this issue
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              7 Start watching this issue

                Created:
                Updated:
                Resolved: