Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-5277

Improve Upgrade Notes on Service Desk Mail Requests Changes

XMLWordPrintable

    • 0
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition

      The current Release Notes and Upgrade Notes for JIRA Service Desk 3.0 does not clearly state the changes made on the Email Request for Service Desk

      For example, the changes of how JIRA Mail Handler and JIRA Service Desk Mail Request is handling the comments which were reported in JSDCLOUD-5093 but is an expected behavior.

      • Comments by customers going through Mail handler added as Internal comments
      • JIRA Service Desk 2.x able to use JIRA Mail Handler for Customers to add comments without issues

      Suggested Solution

      • Update the Upgrade Notes 3.2 to include this information
      • Add an official Service Desk documentation on changes around Mail Request since Service Desk 2.x

      Why this is important

      Clients have already configured a working Service Desk and the unknown Mail Request vs Mail handler changes created unnecessary challenges for completing JIRA and Service Desk upgrade.

          Form Name

            [JSDSERVER-5277] Improve Upgrade Notes on Service Desk Mail Requests Changes

              kbywater@atlassian.com Karen Bywater
              znoorsazali Zul NS [Atlassian]
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: