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Suggestion
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Resolution: Low Engagement
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None
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0
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2
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Problem Definition
The current Release Notes and Upgrade Notes for JIRA Service Desk 3.0 does not clearly state the changes made on the Email Request for Service Desk
- https://confluence.atlassian.com/servicedesk/jira-service-desk-3-0-x-release-notes-770801761.html#JIRAServiceDesk3.0.xreleasenotes-v3.0.0v3.0.0-6October2015
- https://confluence.atlassian.com/servicedesk/jira-service-desk-3-2-x-release-notes-830281732.html
For example, the changes of how JIRA Mail Handler and JIRA Service Desk Mail Request is handling the comments which were reported in JSDCLOUD-5093 but is an expected behavior.
- Comments by customers going through Mail handler added as Internal comments
- JIRA Service Desk 2.x able to use JIRA Mail Handler for Customers to add comments without issues
Suggested Solution
- Update the Upgrade Notes 3.2 to include this information
- Add an official Service Desk documentation on changes around Mail Request since Service Desk 2.x
Why this is important
Clients have already configured a working Service Desk and the unknown Mail Request vs Mail handler changes created unnecessary challenges for completing JIRA and Service Desk upgrade.
- relates to
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JSDSERVER-3708 JIRA Service Desk and JIRA Core/Software Mail Handler needs to be separated/clearly defined
- Closed
Form Name |
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[JSDSERVER-5277] Improve Upgrade Notes on Service Desk Mail Requests Changes
Resolution | New: Low Engagement [ 10300 ] | |
Status | Original: Gathering Interest [ 11772 ] | New: Closed [ 6 ] |
Labels | Original: email upgrade | New: cleanup-seos-fy25 email upgrade |
UIS | Original: 1 | New: 0 |
Workflow | Original: JAC Suggestion Workflow [ 3010349 ] | New: JAC Suggestion Workflow 3 [ 3647743 ] |
Workflow | Original: Confluence Workflow - Public Facing v4 [ 2664699 ] | New: JAC Suggestion Workflow [ 3010349 ] |
Support reference count | New: 2 |
Workflow | Original: JSD Suggestion Workflow - TEMP [ 2414045 ] | New: Confluence Workflow - Public Facing v4 [ 2664699 ] |
Status | Original: Open [ 1 ] | New: Gathering Interest [ 11772 ] |
UIS | New: 1 |
Assignee | Original: Wazza [ wthompson ] | New: Karen Bywater [ kbywater@atlassian.com ] |
Labels | New: email upgrade |