• 0
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition

      The current Release Notes and Upgrade Notes for JIRA Service Desk 3.0 does not clearly state the changes made on the Email Request for Service Desk

      For example, the changes of how JIRA Mail Handler and JIRA Service Desk Mail Request is handling the comments which were reported in JSDCLOUD-5093 but is an expected behavior.

      • Comments by customers going through Mail handler added as Internal comments
      • JIRA Service Desk 2.x able to use JIRA Mail Handler for Customers to add comments without issues

      Suggested Solution

      • Update the Upgrade Notes 3.2 to include this information
      • Add an official Service Desk documentation on changes around Mail Request since Service Desk 2.x

      Why this is important

      Clients have already configured a working Service Desk and the unknown Mail Request vs Mail handler changes created unnecessary challenges for completing JIRA and Service Desk upgrade.

          Form Name

            [JSDSERVER-5277] Improve Upgrade Notes on Service Desk Mail Requests Changes

            Ishwinder Kaur made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Ishwinder Kaur made changes -
            Labels Original: email upgrade New: cleanup-seos-fy25 email upgrade
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010349 ] New: JAC Suggestion Workflow 3 [ 3647743 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664699 ] New: JAC Suggestion Workflow [ 3010349 ]
            SET Analytics Bot made changes -
            Support reference count New: 2
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2414045 ] New: Confluence Workflow - Public Facing v4 [ 2664699 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            SET Analytics Bot made changes -
            UIS New: 1
            Wazza made changes -
            Assignee Original: Wazza [ wthompson ] New: Karen Bywater [ kbywater@atlassian.com ]
            Robin Reidl (Inactive) made changes -
            Labels New: email upgrade

              kbywater@atlassian.com Karen Bywater
              znoorsazali Zul NS [Atlassian]
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: