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  1. Jira Service Management Data Center
  2. JSDSERVER-522

Allow variables to be used in fields

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    • Suggestion
    • Resolution: Unresolved
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    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      It would be helpful if we could use variables in fields. A few examples would include using the first x characters of the description as the summary.

      Another example is, say I have a training request type ticket, now I use Summary = 'Training Request', if I could use something like 'Training Request - $requester - $created', that would provide me a more descriptive summary.

      I understand that the queues can be configured this way, but when used in correlation with the JIRA and Agile, it would be pretty neat.

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              Unassigned Unassigned
              b3ef4e65126a RobertH
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