Problem Definition

The project's Customers list in earlier version like 3.1.4 includes Agent in the list for a public project but with a label AGENT next to the name and it helps to differentiate an Agent from a Customer. However, Agent (if he/she is part of the project's Service Desk Team) is not included in the project's Customers list in later versions like 3.3.0 and above.

Suggestion

An option to include or exclude Agents in the project's Customers list on top of the label AGENT next to the name

Why is it important

• In some cases, Agents raise tickets too and in the project's Customers list, we can easily tell how many open and close requests an Agent has.
• In some cases, Agents should not appear in the Customers list, the option to exclude Agents would help indefinitely.