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  1. Jira Service Management Data Center
  2. JSDSERVER-5094

Deleting An Email Channel Should Remove All Orphaned Emails

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • Email - Incoming
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Issue Summary

      If a user deletes an email channel in JIRA and creates a new one, JIRA should delete all references to this email channel in the database. Especially in the MailConnection table and the MailItem table as if there are emails that failed originally, when you remove the email channel, JIRA Service Desk should not persist these emails in the database.

      Expected Behavior

      Have JIRA Service Desk remove all mails related to this mailchannel with the old id once the channel is removed or set a new Status other than the ones used by by working mail channels.

      Existing Behavior

      JIRA would leave all data related to the mail channel that were in the process of being processed the way they were making it difficult to identify without knowing the purged ID and also, it would never process the emails anymore hence there is no reason to actually persist the data from these mail servers.

            [JSDSERVER-5094] Deleting An Email Channel Should Remove All Orphaned Emails

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Charlie Marriott added a comment -
            Atlassian Update – 5 March 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Charlie

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 5 March 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Charlie Jira Service Management, Server & Data Center
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              Unassigned Unassigned
              ijimoh Ismael Olusula Jimoh (Inactive)
              Votes:
              3 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: