[JSDSERVER-4989] Editing an issue will fail with a NPE if the Request Participants field is displayed on the edit screen

Type: Bug
Resolution: Fixed
Priority: Low
Fix Version/s: 3.4.1
Affects Version/s: 3.4.0
Component/s: Issue View
Labels:
- affects-server

Symptom Severity:
Severity 2 - Major
UIS:
92
Bug Fix Policy:
View Atlassian Server bug fix policy

Summary

Editing fields on edit issue screen will not work in software or business projects.

Steps to Reproduce

Go to a software or business project
Add Request Participants to the edit issue screen.
Go to an issue from that project
Change any field. Eg: specify the sprint for the issue
Click update

Expected Results

The edit screen will close and the sprint(or any field) will be updated to the issue

Actual Results

The edit screen will be shown back(that is, it will not close) and the fields are not updated

The following error is seen in the logs:

2017-03-23 05:41:06,894 http-nio-8315-exec-12 ERROR      [c.a.j.web.servlet.InternalServerErrorServlet] {errorId=51a4e3b5-4ba4-44f6-8a99-971fac709aae, interpretedMsg=, cause=java.lang.NullPointerException, stacktrace=java.lang.NullPointerException
        at com.atlassian.servicedesk.internal.customfields.participants.ParticipantsCFType.getStoredValues(ParticipantsCFType.java:319) [?:?]
        at com.atlassian.servicedesk.internal.customfields.participants.ParticipantsCFType.validateFromParams(ParticipantsCFType.java:299) [?:?]
        at com.atlassian.jira.issue.fields.ImmutableCustomField.validateParams(ImmutableCustomField.java:704) [classes/:?]
        at com.atlassian.jira.bc.issue.DefaultIssueService.validateAndPopulateParamsWithScreenCheck(DefaultIssueService.java:923) [classes/:?]
        at com.atlassian.jira.bc.issue.DefaultIssueService.validateAndPopulateParams(DefaultIssueService.java:884) [classes/:?]
        at com.atlassian.jira.bc.issue.DefaultIssueService.validateAndUpdateIssueFromFields(DefaultIssueService.java:680) [classes/:?]
        at com.atlassian.jira.bc.issue.DefaultIssueService.validateUpdate(DefaultIssueService.java:286) [classes/:?]
        at sun.reflect.GeneratedMethodAccessor945.invoke(Unknown Source) [?:?]
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) [?:1.8.0_20]
        at java.lang.reflect.Method.invoke(Method.java:483) [?:1.8.0_20]
        at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26) [atlassian-plugins-core-4.2.9.jar:?]
        at com.sun.proxy.$Proxy289.validateUpdate(Unknown Source) [?:?]
        at sun.reflect.GeneratedMethodAccessor945.invoke(Unknown Source) [?:?]
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) [?:1.8.0_20]
        at java.lang.reflect.Method.invoke(Method.java:483) [?:1.8.0_20]
        at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136) [?:?]
        at com.sun.proxy.$Proxy289.validateUpdate(Unknown Source) [?:?]
        at com.atlassian.jira.quickedit.action.QuickEditIssue.getValidationErrors(QuickEditIssue.java:126) [?:?]
        at com.atlassian.jira.quickedit.action.QuickEditIssue.doExecute(QuickEditIssue.java:139) [?:?]
        at webwork.action.ActionSupport.execute(ActionSupport.java:165) [webwork-1.4-atlassian-30.jar:?]
        at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63) [jira-api-7.3.3.jar:?]
        at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39) [webwork-1.4-atlassian-30.jar:?]
        at webwork.interceptor.NestedInterceptorChain.proceed(NestedInterceptorChain.java:31) [webwork-1.4-atlassian-30.jar:?]
        at webwork.interceptor.ChainedInterceptor.intercept(ChainedInterceptor.java:16) [webwork-1.4-atlassian-30.jar:?]
        at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:35) [webwork-1.4-atlassian-30.jar:?]
        at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:225) [webwork-1.4-atlassian-30.jar:?]
        at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:154) [webwork-1.4-atlassian-30.jar:?]
        at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:147) [classes/:?]
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) [servlet-api.jar:?]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:230) [catalina.jar:8.5.6]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
        at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) [tomcat-websocket.jar:8.5.6]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
        at com.atlassian.jira.web.filters.JiraLastFilter.lambda$doFilter$0(JiraLastFilter.java:39) [classes/:?]
        at com.atlassian.jira.web.filters.JiraLastFilter$$Lambda$973/255724712.doFilter(Unknown Source) [?:?]
        at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74) [classes/:?]
        at com.atlassian.jira.web.filters.JiraLastFilter.doFilter(JiraLastFilter.java:36) [classes/:?]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
        at com.atlassian.jira.web.filters.XContentTypeOptionsNoSniffFilter.doFilter(XContentTypeOptionsNoSniffFilter.java:20) [classes/:?]
        at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.6.jar:?]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
        at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:37) [atlassian-core-5.0.6.jar:?]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.jira.onboarding.postsetup.ui.PostSetupAnnouncementsFilter.doFilter(PostSetupAnnouncementsFilter.java:51) [?:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.jira.tzdetect.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:77) [?:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.jira.baseurl.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:38) [?:?]
        at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.6.jar:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24) [?:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24) [?:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24) [?:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24) [?:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24) [?:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:56) [?:?]
        at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.6.jar:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:62) [?:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.mywork.client.filter.ServingRequestsFilter.doFilter(ServingRequestsFilter.java:37) [?:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21) [?:?]
        at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.6.jar:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFixupFilter.doFilter(PrettyUrlsSiteMeshFixupFilter.java:32) [?:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:55) [?:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:79) [?:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:51) [?:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36) [?:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:70) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58) [atlassian-plugins-servlet-4.2.9.jar:?]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
        at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.executeRequest(AccessLogFilter.java:92) [classes/:?]
        at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.doFilter(AccessLogFilter.java:78) [classes/:?]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
        at com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter.doFilter(XsrfTokenAdditionRequestFilter.java:46) [classes/:?]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
        at com.opensymphony.sitemesh.webapp.SiteMeshFilter.obtainContent(SiteMeshFilter.java:181) [sitemesh-2.5-atlassian-11.jar:?]
        at com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:85) [sitemesh-2.5-atlassian-11.jar:?]
        at com.atlassian.jira.web.filters.SitemeshPageFilter.doFilter(SitemeshPageFilter.java:112) [classes/:?]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
        at com.atlassian.jira.web.filters.pagebuilder.PageBuilderFilter.doFilter(PageBuilderFilter.java:81) [classes/:?]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
        at com.atlassian.jira.web.filters.CommittedResponseHtmlErrorRecoveryFilter.doFilter(CommittedResponseHtmlErrorRecoveryFilter.java:55) [classes/:?]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:56) [?:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:70) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58) [atlassian-plugins-servlet-4.2.9.jar:?]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
        at com.atlassian.jira.web.filters.MauEventFilter.doFilter(MauEventFilter.java:49) [classes/:?]
        at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.6.jar:?]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
        at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:80) [classes/:?]
        at com.atlassian.jira.security.JiraSecurityFilter$$Lambda$966/1142498188.doFilter(Unknown Source) [?:?]
        at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:242) [atlassian-seraph-3.0.3.jar:?]
        at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:78) [classes/:?]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
        at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:103) [atlassian-trusted-apps-core-4.1.0.jar:?]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
        at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:148) [atlassian-seraph-3.0.3.jar:?]
        at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:77) [classes/:?]
        at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.6.jar:?]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:79) [?:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:56) [?:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:70) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58) [atlassian-plugins-servlet-4.2.9.jar:?]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
        at com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:99) [atlassian-profiling-1.9.jar:?]
        at com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:16) [classes/:?]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
        at com.atlassian.jira.web.filters.johnson.JiraJohnsonFilter.doFilter(JiraJohnsonFilter.java:53) [classes/:?]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
        at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176) [urlrewritefilter-4.0.3.jar:4.0.3]
        at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145) [urlrewritefilter-4.0.3.jar:4.0.3]
        at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92) [urlrewritefilter-4.0.3.jar:4.0.3]
        at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:394) [urlrewritefilter-4.0.3.jar:4.0.3]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
        at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30) [classes/:?]
        at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.6.jar:?]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:181) [?:?]
        at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter$$Lambda$960/229845817.call(Unknown Source) [?:?]
        at com.atlassian.servicedesk.internal.utils.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:139) [?:?]
        at com.atlassian.servicedesk.internal.utils.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:92) [?:?]
        at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:64) [?:?]
        at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174) [?:?]
        at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:130) [?:?]
        at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:121) [?:?]
        at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.6.jar:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32) [?:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.analytics.client.filter.JiraAnalyticsFilter.doFilter(JiraAnalyticsFilter.java:42) [?:?]
        at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:39) [?:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21) [?:?]
        at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.6.jar:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36) [?:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:56) [?:?]
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:70) [atlassian-plugins-servlet-4.2.9.jar:?]
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58) [atlassian-plugins-servlet-4.2.9.jar:?]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
        at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74) [classes/:?]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
        at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:31) [atlassian-core-5.0.6.jar:?]
        at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.6.jar:?]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
        at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:39) [atlassian-core-5.0.6.jar:?]
        at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.6.jar:?]
        at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:41) [classes/:?]
        at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.6.jar:?]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
        at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:72) [classes/:?]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
        at com.atlassian.jira.web.filters.MultipartBoundaryCheckFilter.doFilter(MultipartBoundaryCheckFilter.java:36) [classes/:?]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
        at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25) [classes/:?]
        at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.6.jar:?]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
        at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74) [classes/:?]
        at com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:59) [classes/:?]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
        at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:115) [atlassian-gzipfilter-3.0.0.jar:?]
        at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:92) [atlassian-gzipfilter-3.0.0.jar:?]
        at com.atlassian.jira.web.filters.gzip.JiraGzipFilter.doFilter(JiraGzipFilter.java:44) [classes/:?]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
        at com.atlassian.jira.web.filters.InstantUpgradeHoldingFilter.doFilter(InstantUpgradeHoldingFilter.java:99) [classes/:?]
        at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.6.jar:?]
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:198) [catalina.jar:8.5.6]
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:108) [catalina.jar:8.5.6]
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:140) [catalina.jar:8.5.6]
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79) [catalina.jar:8.5.6]
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87) [catalina.jar:8.5.6]
        at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:620) [catalina.jar:8.5.6]
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:349) [catalina.jar:8.5.6]
        at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:784) [tomcat-coyote.jar:8.5.6]
        at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66) [tomcat-coyote.jar:8.5.6]
        at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:802) [tomcat-coyote.jar:8.5.6]
        at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1410) [tomcat-coyote.jar:8.5.6]
        at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) [tomcat-coyote.jar:8.5.6]
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) [?:1.8.0_20]
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) [?:1.8.0_20]
        at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) [tomcat-util.jar:8.5.6]
        at java.lang.Thread.run(Thread.java:745) [?:1.8.0_20]
    , referer=http://baseurl/browse/ABC-123, servletErrorMessage=}

Workaround

Go to the screens for the software or business project and remove the Request Participant field from the edit screen.

mentioned in: Page Failed to load; Page Failed to load; Page Failed to load; Page Failed to load; Page Failed to load; Page Loading...

relates to: JSDS-377 Loading...

(1 mentioned in, 1 relates to)

Form Name

Nhi Nguyen (Inactive) added a comment - 04/Apr/2017 10:55 PM

Thanks for your comments.

We've fixed the issue in Service Desk 3.4.1 and it was released. Please upgrade to JIRA 7.3.4 + JSD 3.4.1 to get the bug fix.

Thanks,
JIRA Service Desk Team

Nhi Nguyen (Inactive) added a comment - 04/Apr/2017 10:55 PM Thanks for your comments. We've fixed the issue in Service Desk 3.4.1 and it was released. Please upgrade to JIRA 7.3.4 + JSD 3.4.1 to get the bug fix. Thanks, JIRA Service Desk Team

sam guo added a comment - 31/Mar/2017 6:14 AM

Hey Matt,

We hit the same issue in 3.4.0 and the odd part is we hit this issue in the project which not releated with JSD. Such as Store which should not include the request participants field, but we found this field existing in the screen shceme but we cannot see it on the create/edit/view page. That's very odd and I think it is root cause why we hit the Null pointer exception since there is no such field in the object, it must be NULL, right?

I took a look at the lower version which works fine, this request participants is in the screen shceme but these issue type works fine. Any solution?

Sam

sam guo added a comment - 31/Mar/2017 6:14 AM Hey Matt, We hit the same issue in 3.4.0 and the odd part is we hit this issue in the project which not releated with JSD. Such as Store which should not include the request participants field, but we found this field existing in the screen shceme but we cannot see it on the create/edit/view page. That's very odd and I think it is root cause why we hit the Null pointer exception since there is no such field in the object, it must be NULL, right? I took a look at the lower version which works fine, this request participants is in the screen shceme but these issue type works fine. Any solution? Sam

Tobias Ott added a comment - 30/Mar/2017 12:16 PM

Tobias Ott added a comment - 30/Mar/2017 12:16 PM +1

Matthew McMahon (Inactive) added a comment - 30/Mar/2017 12:57 AM

Thanks andreas542708771

Taken a closer look, and seems like the entry point is the Automation plugin.

Does the code path include parameters for the Participants field that may be executing on a non Service Desk project? In a non Service Desk project that could lead to this scenario.

The point of failure though, in the stacktrace, is the same, and will be fixed in the 3.4.1 release.

However, if any problems persist past that release, please let me know.

Regards

Matt

Matthew McMahon (Inactive) added a comment - 30/Mar/2017 12:57 AM Thanks andreas542708771 Taken a closer look, and seems like the entry point is the Automation plugin. Does the code path include parameters for the Participants field that may be executing on a non Service Desk project? In a non Service Desk project that could lead to this scenario. The point of failure though, in the stacktrace, is the same, and will be fixed in the 3.4.1 release. However, if any problems persist past that release, please let me know. Regards Matt

andreas added a comment - 30/Mar/2017 12:28 AM

Hey Matt,

Greg, is the same customer that I posted the exception from above. Problem seems to happen when trying to transition an issue via the issue service. See the exception stacktrace above.

Cheers,
Andreas

andreas added a comment - 30/Mar/2017 12:28 AM Hey Matt, Greg, is the same customer that I posted the exception from above. Problem seems to happen when trying to transition an issue via the issue service. See the exception stacktrace above. Cheers, Andreas

Matthew McMahon (Inactive) added a comment - 30/Mar/2017 12:13 AM

Hi gabbenante40046861

The expected release timeframe is early next week. It is unfortunate that you have this problem, when it is not on the applicable field screen. May I ask if Inline Edit is working, as this seems to only affect the Quick Edit dialog.

Would you be able to raise a support request, so that we may be able to investigate any specific errors to ensure that there is no other underlying issue?

Alternatively, if you still have this problem after getting the next release, please make sure to mention it here again with any other details to help investigate.

Regards

Matt

JIRA Service Desk developer

Matthew McMahon (Inactive) added a comment - 30/Mar/2017 12:13 AM Hi gabbenante40046861 The expected release timeframe is early next week. It is unfortunate that you have this problem, when it is not on the applicable field screen. May I ask if Inline Edit is working, as this seems to only affect the Quick Edit dialog. Would you be able to raise a support request, so that we may be able to investigate any specific errors to ensure that there is no other underlying issue? Alternatively, if you still have this problem after getting the next release, please make sure to mention it here again with any other details to help investigate. Regards Matt JIRA Service Desk developer

Greg Abbenante added a comment - 29/Mar/2017 11:54 PM

Hi Matthew,

Is it possible to get an estimate on when 3.4.1 will be released?

The workaround has no effect in our case as we don't have that field in any of our screens yet it affecting a plugin's ability to properly function.

Please advise.

Greg

Greg Abbenante added a comment - 29/Mar/2017 11:54 PM Hi Matthew, Is it possible to get an estimate on when 3.4.1 will be released? The workaround has no effect in our case as we don't have that field in any of our screens yet it affecting a plugin's ability to properly function. Please advise. Greg

Dani Chakiath Varghese added a comment - 29/Mar/2017 10:22 PM

Update : I was able to get the transition worked after removing request participant field from the screen.

Thanks,

Dani.

Dani Chakiath Varghese added a comment - 29/Mar/2017 10:22 PM Update : I was able to get the transition worked after removing request participant field from the screen. Thanks, Dani.

Dani Chakiath Varghese added a comment - 29/Mar/2017 5:33 PM

We upgraded JIRA SD 2 days back to 3.4.0 (and JIRA software to 7.3.3). We are getting similar error in Edit issue action and we were able to fix by removing "Request Participant" field from Edit screen. But we are getting similar Null Pointer exception when transiting to "Reopen" or "Start Progress" issue. I have removed the "Request Participant" field from Create, Edit and View screens; but still getting the similar error in these transitions. Is there anything else that I need to do fix this? This is a blocker for us. Also is there any ETA on 3.4.1 release?

2017-03-28 11:39:40,287 http-nio-8090-exec-22 ERROR [c.a.j.web.servlet.InternalServerErrorServlet] {errorId=3aef24eb-132f-413e-94b6-2750122105a8, interpretedMsg=, cause=java.lang.NullPointerException, stacktrace=java.lang.NullPointerException
at com.atlassian.servicedesk.internal.customfields.participants.ParticipantsCFType.getStoredValues(ParticipantsCFType.java:319) [?:?]
at com.atlassian.servicedesk.internal.customfields.participants.ParticipantsCFType.validateFromParams(ParticipantsCFType.java:299) [?:?]
at com.atlassian.jira.issue.fields.ImmutableCustomField.validateParams(ImmutableCustomField.java:704) [classes/:?]
at com.atlassian.jira.bc.issue.DefaultIssueService.validateAndPopulateParamsWithScreenCheck(DefaultIssueService.java:923) [classes/:?]
at com.atlassian.jira.bc.issue.DefaultIssueService.validateAndPopulateParams(DefaultIssueService.java:884) [classes/:?]
at com.atlassian.jira.bc.issue.DefaultIssueService.validateAndUpdateIssueFromFields(DefaultIssueService.java:680) [classes/:?]
at com.atlassian.jira.bc.issue.DefaultIssueService.validateTransition(DefaultIssueService.java:459) [classes/:?]
at com.atlassian.jira.bc.issue.DefaultIssueService.validateTransition(DefaultIssueService.java:417) [classes/:?]
at com.atlassian.jira.web.action.issue.CommentAssignIssue.doValidation(CommentAssignIssue.java:149) [classes/:?]
at webwork.action.ActionSupport.validate(ActionSupport.java:391) [webwork-1.4-atlassian-30.jar:?]

Thanks,

Dani.

Dani Chakiath Varghese added a comment - 29/Mar/2017 5:33 PM We upgraded JIRA SD 2 days back to 3.4.0 (and JIRA software to 7.3.3). We are getting similar error in Edit issue action and we were able to fix by removing "Request Participant" field from Edit screen. But we are getting similar Null Pointer exception when transiting to "Reopen" or "Start Progress" issue. I have removed the "Request Participant" field from Create, Edit and View screens; but still getting the similar error in these transitions. Is there anything else that I need to do fix this? This is a blocker for us. Also is there any ETA on 3.4.1 release? 2017-03-28 11:39:40,287 http-nio-8090-exec-22 ERROR [c.a.j.web.servlet.InternalServerErrorServlet] {errorId=3aef24eb-132f-413e-94b6-2750122105a8, interpretedMsg=, cause=java.lang.NullPointerException, stacktrace=java.lang.NullPointerException at com.atlassian.servicedesk.internal.customfields.participants.ParticipantsCFType.getStoredValues(ParticipantsCFType.java:319) [?:?] at com.atlassian.servicedesk.internal.customfields.participants.ParticipantsCFType.validateFromParams(ParticipantsCFType.java:299) [?:?] at com.atlassian.jira.issue.fields.ImmutableCustomField.validateParams(ImmutableCustomField.java:704) [classes/:?] at com.atlassian.jira.bc.issue.DefaultIssueService.validateAndPopulateParamsWithScreenCheck(DefaultIssueService.java:923) [classes/:?] at com.atlassian.jira.bc.issue.DefaultIssueService.validateAndPopulateParams(DefaultIssueService.java:884) [classes/:?] at com.atlassian.jira.bc.issue.DefaultIssueService.validateAndUpdateIssueFromFields(DefaultIssueService.java:680) [classes/:?] at com.atlassian.jira.bc.issue.DefaultIssueService.validateTransition(DefaultIssueService.java:459) [classes/:?] at com.atlassian.jira.bc.issue.DefaultIssueService.validateTransition(DefaultIssueService.java:417) [classes/:?] at com.atlassian.jira.web.action.issue.CommentAssignIssue.doValidation(CommentAssignIssue.java:149) [classes/:?] at webwork.action.ActionSupport.validate(ActionSupport.java:391) [webwork-1.4-atlassian-30.jar:?] Thanks, Dani.

Matthew McMahon (Inactive) added a comment - 29/Mar/2017 7:56 AM

Hi andreas542708771

Yes, that has the same root cause, and will be fixed by the 3.4.1 release.

Regards

Matt

Matthew McMahon (Inactive) added a comment - 29/Mar/2017 7:56 AM Hi andreas542708771 Yes, that has the same root cause, and will be fixed by the 3.4.1 release. Regards Matt

Assignee:: Matthew McMahon (Inactive)

Reporter:: Mohamed Riza (Inactive)

Affected customers:: 9 This affects my team

Watchers:: 30 Start watching this issue

Created:: 24/Mar/2017 7:37 AM

Updated:: 26/Sep/2019 1:00 AM

Resolved:: 04/Apr/2017 10:55 PM

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Collapse comment: Nhi Nguyen (Inactive) added a comment - 04/Apr/2017 10:55 PM

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Collapse comment: Greg Abbenante added a comment - 29/Mar/2017 11:54 PM

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Collapse comment: Dani Chakiath Varghese added a comment - 29/Mar/2017 5:33 PM

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Collapse comment: Matthew McMahon (Inactive) added a comment - 29/Mar/2017 7:56 AM

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