Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-4942

Allow SDS customers to search for Confluence's KB articles without the same user base

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • None
    • None
    • 0
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      After Service Desk 3.1 where there is no need for users to have a license in Confluence to be able to access the Confluence Knowledge Base through Service Desk, there's a few restrictions to accomplish that:

      1. Have the same user base in both JSD & Confluence. You can accomplish this by using JIRA as a user directory for Confluence or by having JIRA Service Desk and Confluence use Crowd to share a user base.
      2. Manually create a user in Confluence for every customer in JSD that will need access to the Knowledge Base. You can create a "customer" account in Confluence by not assigning it to a group. This will not count against your Confluence license.

      Suggested Solution

      Add a specific permission on Confluence to allow Service Desk customers to search KB articles without a Confluence license.

      Why this is important

      Since SDS can be fulfilled with new customers frequently, it can be a massive task to create customers account on the Confluence side just to provide them the ability to access KB articles through Service Desk

            [JSDSERVER-4942] Allow SDS customers to search for Confluence's KB articles without the same user base

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Charlie Marriott added a comment -
            Atlassian Update – 5 March 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Charlie

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 5 March 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Charlie Jira Service Management, Server & Data Center
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2
            SET Analytics Bot made changes -
            UIS New: 1
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010627 ] New: JAC Suggestion Workflow 3 [ 3650457 ]

            Vinay Shekar S added a comment -

            +1

            Vinay Shekar S added a comment - +1
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665439 ] New: JAC Suggestion Workflow [ 3010627 ]

              Unassigned Unassigned
              pahennig Paulo Hennig (Inactive)
              Votes:
              4 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: