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  1. Jira Service Management Data Center
  2. JSDSERVER-4834

Analytics data for the search terms entered and selected request types

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      We would like to see the search terms our clients using to fine tune & optimize the request types and their keywords.

      Suggested Solution

      Log the searches entered by the customers prior to opening a ticket and have those accessible to the admins/agents.

            [JSDSERVER-4834] Analytics data for the search terms entered and selected request types

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Raymond Cheng (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 527579 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012374 ] New: JAC Suggestion Workflow 3 [ 3647369 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664532 ] New: JAC Suggestion Workflow [ 3012374 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325259 ] New: Confluence Workflow - Public Facing v4 [ 2664532 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053238 ] New: JSD Suggestion Workflow - TEMP [ 2325259 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048285 ] New: JSD Suggestion Workflow [ 2053238 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1647742 ] New: JSD Suggestion Workflow - TEMP [ 2048285 ]

              Unassigned Unassigned
              malonso@atlassian.com Miguel Alonso
              Votes:
              4 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: