Analytics data for the search terms entered and selected request types

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    • Type: Suggestion
    • Resolution: Low Engagement
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    • Component/s: None
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    • 1

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      We would like to see the search terms our clients using to fine tune & optimize the request types and their keywords.

      Suggested Solution

      Log the searches entered by the customers prior to opening a ticket and have those accessible to the admins/agents.

            Assignee:
            Unassigned
            Reporter:
            Miguel Alonso
            Votes:
            4 Vote for this issue
            Watchers:
            5 Start watching this issue

              Created:
              Updated:
              Resolved: