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  1. Jira Service Management Data Center
  2. JSDSERVER-479

Costumer Portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hi Support,

      Is there any way on how to make Costumer Portal accessible to non-jira users?.

            [JSDSERVER-479] Costumer Portal

            shihab added a comment -

            Users that interact with JIRA Service Desk as will need to be licensed JIRA users.

            If you want to prevent users from being able to view underlying issue details in JIRA, ie. give them access to the Customer Portal only, you can do this per project by only adding them to the "customers" role. See https://confluence.atlassian.com/display/SERVICEDESK/Setting+up+JIRA+Service+Desk+Users for more information.

            shihab added a comment - Users that interact with JIRA Service Desk as will need to be licensed JIRA users. If you want to prevent users from being able to view underlying issue details in JIRA, ie. give them access to the Customer Portal only, you can do this per project by only adding them to the "customers" role. See https://confluence.atlassian.com/display/SERVICEDESK/Setting+up+JIRA+Service+Desk+Users for more information.

            Adan Manalo added a comment -

            how can I make the service desk as an Helpdesk and help no jira users as well?

            Adan Manalo added a comment - how can I make the service desk as an Helpdesk and help no jira users as well?

            shihab added a comment -

            Users that have the ability to create or update issues will need to be a licensed JIRA user.

            shihab added a comment - Users that have the ability to create or update issues will need to be a licensed JIRA user.

              Unassigned Unassigned
              fb225cb9ba83 Adan Manalo
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