• Type: Bug
• Resolution: Duplicate
• Priority: Low
• Fix Version/s: None
• Affects Version/s: 3.3.0
• Component/s: Installation, Upgrade, Startup, Shutdown
• Labels:

  • affects-cloud
  • affects-server

[JSDSERVER-4766] Cannot import Jira backup into Cloud because of wrong version in backup file

Owen made changes - 27/Mar/2019 5:47 AM

Workflow	Original: JSD Bug Workflow v5 - TEMP [ 2305244 ]	New: JAC Bug Workflow v3 [ 3126145 ]
Status	Original: Done [ 10044 ]	New: Closed [ 6 ]

Owen made changes - 24/Oct/2018 5:05 AM

Symptom Severity

Original: Major [ 14431 ]

New: Severity 2 - Major [ 15831 ]

Katherine Yabut made changes - 06/Jun/2017 3:16 AM

Workflow

Original: JSD Bug Workflow v5 [ 2059188 ]

New: JSD Bug Workflow v5 - TEMP [ 2305244 ]

Katherine Yabut made changes - 31/May/2017 12:38 AM

Workflow

Original: JSD Bug Workflow v5 - TEMP [ 2056595 ]

New: JSD Bug Workflow v5 [ 2059188 ]

Katherine Yabut made changes - 31/May/2017 12:35 AM

Workflow

Original: JSD Bug Workflow v5 [ 1956503 ]

New: JSD Bug Workflow v5 - TEMP [ 2056595 ]

Katherine Yabut made changes - 03/Apr/2017 5:18 AM

Workflow

Original: JSD Bug Workflow v4 [ 1645938 ]

New: JSD Bug Workflow v5 [ 1956503 ]

jonah (Inactive) made changes - 02/Apr/2017 11:57 AM

Description

Original: h3. Summary Cannot migrate from server to cloud because the minimum required version is 3.0.0, but the backup file is exported from Service Desk 3.2.0.  h3. Steps to Reproduce  # Upgrade to Service Desk 2.5.9 to 3.2.0  # Backup data  # Import backup file to cloud instance h3. Expected Results Import data successfully. h3. Actual Results Cannot import data and received this message: {panel} We can't complete your upgrade. It looks like the data you are trying to import is from an earlier version of JIRA Service Desk. You need to upgrade to JIRA Service Desk 3.0 first, then export new data and try again. Read these upgrade notes for instructions: [http://confluence.atlassian.com/migration/jira-7/server_jira+jsd_upgrade] {panel} h3.

New: {panel:bgColor=#e7f4fa}   *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-4766].   {panel} h3. Summary Cannot migrate from server to cloud because the minimum required version is 3.0.0, but the backup file is exported from Service Desk 3.2.0.  h3. Steps to Reproduce  # Upgrade to Service Desk 2.5.9 to 3.2.0  # Backup data  # Import backup file to cloud instance h3. Expected Results Import data successfully. h3. Actual Results Cannot import data and received this message: {panel} We can't complete your upgrade. It looks like the data you are trying to import is from an earlier version of JIRA Service Desk. You need to upgrade to JIRA Service Desk 3.0 first, then export new data and try again. Read these upgrade notes for instructions: [http://confluence.atlassian.com/migration/jira-7/server_jira+jsd_upgrade] {panel} h3.

jonah (Inactive) made changes - 02/Apr/2017 11:57 AM

Link

New: This issue relates to JSDCLOUD-4766 [ JSDCLOUD-4766 ]

Vu 🎧 made changes - 13/Feb/2017 5:14 AM

Resolution		New: Duplicate [ 3 ]
Status	Original: Untriaged [ 11672 ]	New: Done [ 10044 ]

Vu 🎧 made changes - 13/Feb/2017 5:14 AM

Link

New: This issue duplicates JSD-4272 [ JSD-4272 ]

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