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  1. Jira Service Management Data Center
  2. JSDSERVER-4737

Basic search in JSD shows incorrect options when custom field restricted by project context

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Description of problem

      Custom field has global context and additional context with different options. Additional context is set for JSD project.

      JSD search fields allow custom field to be selected and present options for global context. Does not show options configured in additional context tied to JSD project.

      Reproduced in:

      • Server 3.3.0
      • Cloud v3.3.0-OD-1000.846.0 / JIRA v1000.718.6

      Steps to reproduce

      1. Create JSD project
      2. Create new checkbox custom field with "Global" value, add to JSD project screens.
      3. Create new context for custom field, associate with JSD project. Add value "JSDvalue"
      4. Attempt to add field to JSD project queue, automation, or reports
        • For example, create new queue and in basic "Issues to show" select the new field and try to select value.

      Experienced behavior

      Custom field presents options tied to global context. These are the incorrect options.

      • Does not show options tied to JSD project context.

      Expected behavior

      JSD shows correct values in basic search dropdown.

      • These would be the options set for the context tied to the JSD project.

      Workaround

      Use the advanced search option to configure the report, queue, or automation rule.

      Additional notes

      Request types work properly, showing the options from the project specific context and no options from global context.

      • The portal presents the correct options
      • When hiding field the default option selection shows correct options

            [JSDSERVER-4737] Basic search in JSD shows incorrect options when custom field restricted by project context

            Ishwinder Kaur (Inactive) made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            Ishwinder Kaur (Inactive) made changes -
            Labels Original: affects-cloud affects-server cqt pse-request ril New: affects-cloud affects-server cleanup-seos-fy25 cqt pse-request ril
            Marc Dacanay made changes -
            Labels Original: affects-cloud affects-server cqt pse-request New: affects-cloud affects-server cqt pse-request ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 954992 ]
            SET Analytics Bot made changes -
            UIS Original: 6 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 6
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1
            Bugfix Automation Bot made changes -
            Support reference count Original: 5 New: 6
            Bugfix Automation Bot made changes -
            Support reference count Original: 6 New: 5
            SET Analytics Bot made changes -
            UIS Original: 0 New: 2

              Unassigned Unassigned
              tevans Tim Evans (Inactive)
              Affected customers:
              4 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: