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  1. Jira Service Management Data Center
  2. JSDSERVER-4650

Add an "is empty" operator on the JSD "SLA" field type.

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • SLA
    • 15
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      The field used to store the SLA value only has numeric operators, but no "is empty" test.

      Step to reproduce :

      • Configure an SLA in a way some of the requests are not matched
      • Try to create a JQL expression specifically matching the missed issues.

      Needed for :

      • Checking that the JSD admins / project admins are not missing any issues in the SLA configurations.
      • Checking the SLA configuration matches a specific set of issues

      Related to : https://answers.atlassian.com/questions/46082572

      Affects Versions : 1.2.6.1, 3.2.7, 3.3.0

      Workaround

      1. Create a saved filter like "My SLA Not Empty" with JQL like: project = MYPROJECT AND filter != "My SLA Not Empty"
      2. Reference the saved filter in a NOT query: project = MYPROJECT AND filter != "My SLA Not Empty"

      https://community.atlassian.com/t5/Jira-questions/Find-issues-with-specific-SLA-field-beeing-empty/qaq-p/261489#U77355

            [JSDSERVER-4650] Add an "is empty" operator on the JSD "SLA" field type.

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              aa669d2c261c Corentin Méhat
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                Created:
                Updated: