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  1. Jira Service Management Data Center
  2. JSDSERVER-4363

Ability to pop up dynamic warning messages when customers select different options from a Select List custom field

    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      h4. Scenario

      Currently it's not possible to warn customers in case they select an unwanted option from a Select List custom field. Using field description is not convenient in case there're various options and each of them has a different requirement.

      h4. Suggestion

      Add the ability to pop up dynamic warning messages when customers select different options from a Select List custom field.

            [JSDSERVER-4363] Ability to pop up dynamic warning messages when customers select different options from a Select List custom field

            Atlassian Update – 1 March 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 1 March 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center

            It isn't unwanted option in the drop down (If it so, we can remove it). Sometimes we need to inform more specifications about each drop down values. For example, when a customer selects an application X from the drop down list, we have to inform them that we support only version y of it (That way they get notified immediately - Better than making them submit a ticket & then reply with this information).

            Satish Kumar added a comment - It isn't unwanted option in the drop down (If it so, we can remove it). Sometimes we need to inform more specifications about each drop down values. For example, when a customer selects an application X from the drop down list, we have to inform them that we support only version y of it (That way they get notified immediately - Better than making them submit a ticket & then reply with this information).

              Unassigned Unassigned
              vdung Andy Nguyen (Inactive)
              Votes:
              7 Vote for this issue
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              7 Start watching this issue

                Created:
                Updated:
                Resolved: