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  1. Jira Service Management Data Center
  2. JSDSERVER-426

Reset password is successful, but doesn't redirect the user to the login screen.

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 1.2.6
    • None
    • Customer Portal

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      For our clients using service desk, they are hitting an issue when trying to reset their password. Here are the steps:

      • Customer goes to the login screen.
      • Customer clicks on "Forgot Password"
      • Customer enters their username.
      • Customer receives the email with the rest link.
      • Customer clicks the link and goes to the reset password page.
      • Customer enters in password, hits submit.

      Normally, a user is then redirected to the login page. However, our client users (which have much more limited permissions) just see the password reset page refresh. If they know enough to go to the login page, the new password submission does work. However, to the end user, it appears that nothing happened and they click the submit button a second time. This throws an error "The reset password token you have provided has timed out".

      We believe this is a bug, but it could be a simple matter of fixing a permission. Still, we would expect (given the password does reset) that the redirect should proceed.

            [JSDSERVER-426] Reset password is successful, but doesn't redirect the user to the login screen.

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304731 ] New: JAC Bug Workflow v3 [ 3125094 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058678 ] New: JSD Bug Workflow v5 - TEMP [ 2304731 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056673 ] New: JSD Bug Workflow v5 [ 2058678 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1956396 ] New: JSD Bug Workflow v5 - TEMP [ 2056673 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1616127 ] New: JSD Bug Workflow v5 [ 1956396 ]
            jonah (Inactive) made changes -
            Description Original: For our clients using service desk, they are hitting an issue when trying to reset their password. Here are the steps:

            * Customer goes to the login screen.
            * Customer clicks on "Forgot Password"
            * Customer enters their username.
            * Customer receives the email with the rest link.
            * Customer clicks the link and goes to the reset password page.
            * Customer enters in password, hits submit.

            Normally, a user is then redirected to the login page. However, our client users (which have much more limited permissions) just see the password reset page refresh. If they know enough to go to the login page, the new password submission does work. However, to the end user, it appears that nothing happened and they click the submit button a second time. This throws an error "The reset password token you have provided has timed out".

            We believe this is a bug, but it could be a simple matter of fixing a permission. Still, we would expect (given the password does reset) that the redirect should proceed.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-426].
              {panel}

            For our clients using service desk, they are hitting an issue when trying to reset their password. Here are the steps:

            * Customer goes to the login screen.
            * Customer clicks on "Forgot Password"
            * Customer enters their username.
            * Customer receives the email with the rest link.
            * Customer clicks the link and goes to the reset password page.
            * Customer enters in password, hits submit.

            Normally, a user is then redirected to the login page. However, our client users (which have much more limited permissions) just see the password reset page refresh. If they know enough to go to the login page, the new password submission does work. However, to the end user, it appears that nothing happened and they click the submit button a second time. This throws an error "The reset password token you have provided has timed out".

            We believe this is a bug, but it could be a simple matter of fixing a permission. Still, we would expect (given the password does reset) that the redirect should proceed.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-426 [ JSDCLOUD-426 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1603331 ] New: JSD Bug Workflow v4 [ 1616127 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1399265 ] New: JSD Bug Workflow v2 [ 1603331 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 639499 ] New: JSD Bug Workflow [ 1399265 ]

              Unassigned Unassigned
              1b55271d44ac Rick Manelius
              Affected customers:
              1 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: