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  1. JIRA Service Desk Server
  2. JSDSERVER-4233

Knowledge Base for unlicensed user not showing when Confluence does not have Anonymous Access

    Details

    • Symptom Severity:
      Major
    • UIS:
      7

      Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary

      When using the unlicensed user functionality toward Confluence, as an unlicensed user, the articles list is not showing from the 'Find a solution box' if Confluence does not have Global Anonymous Access turned on.

      Environment

      • Confluence 6.3.2
      • JSD 3.6.1

      Steps to Reproduce

      Configure the Knowledge Base with Serving customers with a knowledge base.

      1. Ensure JIRA and Confluence Application link is configured and using the same user base
      2. Set up Confluence to not allow Global Anonymous Access
      3. Create a customer account through JSD portal
      4. Try to search for an article

      Expected Results

      1. List of articles should be listed

      Actual Result

      1. No articles shown

      Workaround

      • Assigning the customer account to JSD application access, allow the account to search for articles correctly. This, however will consume JSD license
      • Revoking the customer account to JSD application access, will continue to allow the account to search for articles correctly. (seems to be a workaround)
        video

      OR

      Set up in Confluence the JIRA as a User Directory. This pulls in all the users (licensed and unlicensed), but since they don't belong to the groups in Confluence with Can Use permissions, then they don't count towards the Confluence licence.
      When you set up the User Directory

      1. put it in the last position so Crowd comes first for those users and data
      2. make it Read Only
      3. Set Update group memberships when logging in to Never or for newly added users only

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              • Assignee:
                Unassigned
                Reporter:
                amasut Azfar Masut (Inactive)
              • Votes:
                26 Vote for this issue
                Watchers:
                23 Start watching this issue

                Dates

                • Created:
                  Updated: