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Suggestion
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Resolution: Low Engagement
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None
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None
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None
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2
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
As a JIRA Service Desk agent I'd like to limit the customer's view to a specific how-to article sent and disable them from being able to browse to other knowledge base pages, unless they have logged into the customer portal.
The goal is to prevent customers from accessing other articles mentioned on the side bar that may confuse them.
Our Knowledge Base is public to allow 'anonymous users' to view without login, because customers can email service requests to us. If a customer has questions on product A, I can send them a link to a how-to article for product A, but they can also see product B how-to articles which may confuse them.
- relates to
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- Gathering Interest
[JSDSERVER-4180] As a JSD agent I'd like to restrict Public knowledge articles view
| Resolution | Original: Won't Do [ 10000 ] | New: Low Engagement [ 10300 ] |
| Status | Original: Closed [ 6 ] | New: Closed [ 6 ] |
| Resolution | New: Won't Do [ 10000 ] | |
| Status | Original: Gathering Interest [ 11772 ] | New: Closed [ 6 ] |
| Workflow | Original: JAC Suggestion Workflow [ 3010590 ] | New: JAC Suggestion Workflow 3 [ 3647255 ] |
| Workflow | Original: Confluence Workflow - Public Facing v4 [ 2665821 ] | New: JAC Suggestion Workflow [ 3010590 ] |
| Support reference count | New: 2 |
| Workflow | Original: JSD Suggestion Workflow - TEMP [ 2322458 ] | New: Confluence Workflow - Public Facing v4 [ 2665821 ] |
| Status | Original: Open [ 1 ] | New: Gathering Interest [ 11772 ] |
| Workflow | Original: JSD Suggestion Workflow [ 2053913 ] | New: JSD Suggestion Workflow - TEMP [ 2322458 ] |
| Workflow | Original: JSD Suggestion Workflow - TEMP [ 2049173 ] | New: JSD Suggestion Workflow [ 2053913 ] |
| Workflow | Original: JSD Suggestion Workflow [ 1589874 ] | New: JSD Suggestion Workflow - TEMP [ 2049173 ] |
| Description |
Original:
As a JIRA Service Desk agent I'd like to limit the customer's view to a specific how-to article sent and disable them from being able to browse to other knowledge base pages, unless they have logged into the customer portal.
The goal is to prevent customers from accessing other articles mentioned on the side bar that may confuse them. Our Knowledge Base is public to allow 'anonymous users' to view without login, because customers can email service requests to us. If a customer has questions on product A, I can send them a link to a how-to article for product A, but they can also see product B how-to articles which may confuse them. |
New:
{panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4180]. {panel} As a JIRA Service Desk agent I'd like to limit the customer's view to a specific how-to article sent and disable them from being able to browse to other knowledge base pages, unless they have logged into the customer portal. The goal is to prevent customers from accessing other articles mentioned on the side bar that may confuse them. Our Knowledge Base is public to allow 'anonymous users' to view without login, because customers can email service requests to us. If a customer has questions on product A, I can send them a link to a how-to article for product A, but they can also see product B how-to articles which may confuse them. |