Summary

If we change the 'Default Language' to Spanish or German, whenever we create a Basic SD project or an IT Service Desk project, we get:

In Basic SD only, we can see in the project this error:

This service desk project has configuration problems and may not work as expected.
View error details and repair the problem

Clicking the link we get this:

Request Form contains configuration errors
The following fields don't have any values set:
	•	¿Qué sistema?
As a consequence these Request Forms cannot be used successfully by customers:
	•	Solicitar una nueva cuenta
To repair these Request Forms, add values for these fields on this project's components page.

Both in Basic and IT projects, no queues are created for this project. Going to the Queues page show a message saying no queues exist:

Environment

Affected version (not available in the field): 3.3.0-OD-1000.164.0

Steps to Reproduce

1. In General Configuration page, change 'Default Language' to 'Spañol' (Spanish)/ Deutsch (German)
2. Create an SD project

Expected Results

1. Queues are created

Actual Results

No Queue is created. In Basic projects, the errors mentioned before are shown.

Partial Workaround

This workaround will make you project be entirely in English

1. Change 'Default Language' to English
2. Create the project
3. Change it back to Spanish/German

Workaround (JIRA Server Only)

A file inside of the JIRA Service Desk .obr file must be modified. The temporary workaround is to remove the trailing space on one line in sd-i18n_de_DE.properties.

• jira-servicedesk-application-3.1.10.obr\jira-servicedesk-application-3.1.10.jar\i18n\sd-i18n_de_DE.properties

  sd.workflow.name.for.purchase=JIRA Service Desk Kauf-Workflow wurde f\u00FCr das Projekt {0} generiert 
  

See JIRA Service Desk Internationalization for instructions on modifying the i18n file. After making this change uninstall JIRA Service Desk from the Versions & Licenses page and then install the modified .obr file using the Upload an Application option on the Versions & Licenses page.