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  1. Jira Service Management Data Center
  2. JSDSERVER-3989

Approval/Decline Design Should be Improved

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Approvals
    • 2
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently, the design for Approval/Decline button is separated from each other. The decline button is inside the More option. This does not feel natural.

      Suggested Solution

      Have the Decline button next to the Approve button to improve the user experience.

          Form Name

            [JSDSERVER-3989] Approval/Decline Design Should be Improved

            Tomas Karas added a comment -

            For users with years of experience only with JSW, this is a bit confusing plus they usually don't know there is customer portal in first place, now that they begin using also JSD.

            Tomas Karas added a comment - For users with years of experience only with JSW, this is a bit confusing plus they usually don't know there is customer portal in first place, now that they begin using also JSD.

              Unassigned Unassigned
              namir Nursihah Amir (Inactive)
              Votes:
              25 Vote for this issue
              Watchers:
              23 Start watching this issue

                Created:
                Updated: