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  1. Jira Service Management Data Center
  2. JSDSERVER-3905

Missing "Entered status : " in SLA metrics setup screen

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Hello,

      I'm setting a Jira Service Desk instance (hosted on our servers), everything's fine except SLA metrics creation.

      In Project administration > SLA :

      • click on new metric
      • check in "Start" column : every workflow statuses should be available with "Entered status : x " option (screenshot 1)
      • on my instance, only one status (used in only one workflow) is available (screenshot 2)

      I've tried to restart server, enable disable plugins with sla in their name : no effect.
      If I create a new project from Service Desk template, statuses are available.

      Thanks for any help.

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            [JSDSERVER-3905] Missing "Entered status : " in SLA metrics setup screen

              Unassigned Unassigned
              3a793136531e Damien Mathieu
              Affected customers:
              4 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated: