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Bug
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Resolution: Unresolved
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Medium
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None
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3.1.7
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1
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Severity 2 - Major
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NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
Hello,
I'm setting a Jira Service Desk instance (hosted on our servers), everything's fine except SLA metrics creation.
In Project administration > SLA :
- click on new metric
- check in "Start" column : every workflow statuses should be available with "Entered status : x " option (screenshot 1)
- on my instance, only one status (used in only one workflow) is available (screenshot 2)
I've tried to restart server, enable disable plugins with sla in their name : no effect.
If I create a new project from Service Desk template, statuses are available.
Thanks for any help.
- relates to
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- Closed
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- links to
- was cloned as
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JSDA-1023 Failed to load
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