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  1. Jira Service Management Data Center
  2. JSDSERVER-347

Automatic escalation "Notification" based on SLA remaining time

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      Customer justification

      Hi,
      we are using JIRA and JIRA service Desk plugin on top.
      my question is about the capability of sending notifications / re-assigning issues based on SLA remaining time.
      for example if customer fired an issue and the assignee didn't reply the ticket for two hours a notification should be sent to his manager with the issue and may be assigned to him

            [JSDSERVER-347] Automatic escalation "Notification" based on SLA remaining time

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              Unassigned Unassigned
              dchua Daryl Chuah (Inactive)
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