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  1. Jira Service Management Data Center
  2. JSDSERVER-3114

Attachment to customer-option "bug"

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      If you drag and drop an attachment into an issue, you get the "add attachment screen" where you can write a comment and select if you want to share with the customer or internally only.

      If the comment box in the issue is selected when you do this, the attachment is added to the issue without the screen popping up and its added to the comment with wiki markup (which does not work very well).

      Adding attachments via the "Resolve Issue screen" does not work either as it is only viewable to internal JIRA-users and not in the customer portal (or via mail).

      Please make this work the same way in all instances. There shouldnt even be a separate screen for this.

      If you add an attachment, it should be viewable both in email to customer, in the customer portal and in the issue itself in JIRA (unless its an internal comment). Its a SERVICE DESK! It is supposed to communicate with customers, why are attachments restricted???

            [JSDSERVER-3114] Attachment to customer-option "bug"

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304884 ] New: JAC Bug Workflow v3 [ 3126007 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058801 ] New: JSD Bug Workflow v5 - TEMP [ 2304884 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056160 ] New: JSD Bug Workflow v5 [ 2058801 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955620 ] New: JSD Bug Workflow v5 - TEMP [ 2056160 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615733 ] New: JSD Bug Workflow v5 [ 1955620 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602884 ] New: JSD Bug Workflow v4 [ 1615733 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398633 ] New: JSD Bug Workflow v2 [ 1602884 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 1027701 ] New: JSD Bug Workflow [ 1398633 ]
            vwong made changes -
            Component/s New: Customer Portal [ 26191 ]
            Component/s Original: CQ - Attachment improvements [ 38797 ]

              Unassigned Unassigned
              638cf50c1fbb Stian Bentsen Sveen
              Affected customers:
              0 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: