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Suggestion
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Resolution: Unresolved
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None
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3
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
The simplified interface for the Customer Portal is great, but we have some workflows which present challenges, for instance, uploading a PDF.
Our PDFs could be one of 5 types, and each type has some specific metadata. Our current options are to either have 5 request types for uploading a PDF, or to put all the metadata options on one "Upload PDF' request.
It would be great if it were possible to have multiple steps in Customer Portal so that a customer could:
1. Click 'Upload PDF' request
2. Get a common screen which applies to all PDF upload requests.
3. Enter information, including a 'Document Type' for the request.
4. If the document type was set to 'Analyst Report' then provide a way for the user to give the metadata required only for that type.
This could be accomplished with multiple screens in a wizard setting, or with conditional fields which only appear when something is checked, e.g. an analyst report metadata fieldset which only appears when type is set to 'analyst report'.
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- Closed
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- Gathering Interest
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