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  1. Jira Service Management Data Center
  2. JSDSERVER-2404

Can't add a JIRA user as watcher unless user is a Service Desk user

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      While an Agent is working on a case, many times it's necessary to add an existing JIRA user as an extra pair of eyes or also to refer the case to. Current behavior is that unless this JIRA user is also a Service Desk user, the user cannot be added as a watcher. This severely limits the path to resolution since now this JIRA user needs a Service Desk account with right privilege.

          Form Name

            [JSDSERVER-2404] Can't add a JIRA user as watcher unless user is a Service Desk user

              Unassigned Unassigned
              549026a3a71b Salil Deshpande
              Affected customers:
              1 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: