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  1. Jira Service Management Data Center
  2. JSDSERVER-2404

Can't add a JIRA user as watcher unless user is a Service Desk user

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      While an Agent is working on a case, many times it's necessary to add an existing JIRA user as an extra pair of eyes or also to refer the case to. Current behavior is that unless this JIRA user is also a Service Desk user, the user cannot be added as a watcher. This severely limits the path to resolution since now this JIRA user needs a Service Desk account with right privilege.

            [JSDSERVER-2404] Can't add a JIRA user as watcher unless user is a Service Desk user

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304074 ] New: JAC Bug Workflow v3 [ 3125983 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

            Adrian Wedd added a comment -

             I've just run into this bug. Our project permissions allow Service Desk Customers to browse the project yet I can't add customers as watchers.

            Adrian Wedd added a comment -  I've just run into this bug. Our project permissions allow Service Desk Customers to browse the project yet I can't add customers as watchers.
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058033 ] New: JSD Bug Workflow v5 - TEMP [ 2304074 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055548 ] New: JSD Bug Workflow v5 [ 2058033 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955168 ] New: JSD Bug Workflow v5 - TEMP [ 2055548 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1614758 ] New: JSD Bug Workflow v5 [ 1955168 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602017 ] New: JSD Bug Workflow v4 [ 1614758 ]
            Marty (Inactive) made changes -
            Component/s New: Atlassian Account [ 35992 ]
            Component/s Original: User Management [ 32692 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398145 ] New: JSD Bug Workflow v2 [ 1602017 ]

              Unassigned Unassigned
              549026a3a71b Salil Deshpande
              Affected customers:
              1 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: