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  1. Jira Service Management Data Center
  2. JSDSERVER-2208

Image not rendered if added to description

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Medium Medium
    • None
    • None
    • Customer Portal
    • None

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Steps to Reproduce:
      1. Create a new Service Desk.
      2. Configure a request type to allow attachment.
      3. Create an issue from customer portal and attach an image.
      4. Use the wiki renderer to notation for attaching an image to add the image 
        !myImage.jpg!

      Expected Result
      Service Desk would show the attached image and render the image in the description once done.

      Actual Result
      Image is attached and can be seen in attachment however the image is not rendered in both JIRA and customer portal showing up simply as 

      !myImage.jpg!

          Form Name

            [JSDSERVER-2208] Image not rendered if added to description

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304587 ] New: JAC Bug Workflow v3 [ 3125048 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058432 ] New: JSD Bug Workflow v5 - TEMP [ 2304587 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055494 ] New: JSD Bug Workflow v5 [ 2058432 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1956237 ] New: JSD Bug Workflow v5 - TEMP [ 2055494 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615739 ] New: JSD Bug Workflow v5 [ 1956237 ]
            jonah (Inactive) made changes -
            Description Original: h5. Steps to Reproduce:
            # Create a new Service Desk.
            # Configure a request type to allow attachment.
            # Create an issue from customer portal and attach an image.
            # Use the wiki renderer to notation for attaching an image to add the image {code}!myImage.jpg!{code}

            *Expected Result*
            Service Desk would show the attached image and render the image in the description once done.

            *Actual Result*
            Image is attached and can be seen in attachment however the image is not rendered in both JIRA and customer portal showing up simply as {code}!myImage.jpg!{code}             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-2208].
              {panel}

            h5. Steps to Reproduce:
            # Create a new Service Desk.
            # Configure a request type to allow attachment.
            # Create an issue from customer portal and attach an image.
            # Use the wiki renderer to notation for attaching an image to add the image {code}!myImage.jpg!{code}

            *Expected Result*
            Service Desk would show the attached image and render the image in the description once done.

            *Actual Result*
            Image is attached and can be seen in attachment however the image is not rendered in both JIRA and customer portal showing up simply as {code}!myImage.jpg!{code}
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-2208 [ JSDCLOUD-2208 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602890 ] New: JSD Bug Workflow v4 [ 1615739 ]
            Marty (Inactive) made changes -
            Component/s New: Customer Portal [ 26191 ]
            Component/s Original: Attachments [ 44401 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398639 ] New: JSD Bug Workflow v2 [ 1602890 ]

              Unassigned Unassigned
              ijimoh Ismael Olusula Jimoh (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: