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  1. Jira Service Management Data Center
  2. JSDSERVER-2135

As an administrator, I would like to add a message/description on the Customer Portal login page

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      This description would be useful to add a link to a Disclaimer or any other relevant information that users need to know before logging in. This is especially interesting in a customer service use case.

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            [JSDSERVER-2135] As an administrator, I would like to add a message/description on the Customer Portal login page

            Charlie Marriott added a comment -
            Atlassian Update – 1 March 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 1 March 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center

            prashanth3 added a comment -

            Can this issue be escalated ? We need a way to customize the login page so that user's are not frustrated by trying to login using their email address.

            prashanth3 added a comment - Can this issue be escalated ? We need a way to customize the login page so that user's are not frustrated by trying to login using their email address.

            Justin Freeman added a comment -

            This causes frustration with our customers and unnecessarily wastes time for our team who have to explain over the phone or via email what the user name is and how to login.

            I have created a Support Request at https://support.atlassian.com/contact/ for this issue and asked for action.

            I recommend everyone else interested in getting this problem fixed do the same.

            Justin Freeman added a comment - This causes frustration with our customers and unnecessarily wastes time for our team who have to explain over the phone or via email what the user name is and how to login. I have created a Support Request at https://support.atlassian.com/contact/  for this issue and asked for action. I recommend everyone else interested in getting this problem fixed do the same.

            IC24 added a comment -

            +1, I would like to be able to add a message on the customer portal login page to tell our Users how to login, e.g. "Please use you Windows/Intranet username and password."

            IC24 added a comment - +1, I would like to be able to add a message on the customer portal login page to tell our Users how to login, e.g. "Please use you Windows/Intranet username and password."

            Travis Powell added a comment -

            I would like to add an email address to the login page. Users may not have an account, so I want them to use an email address to request an account

            Travis Powell added a comment - I would like to add an email address to the login page. Users may not have an account, so I want them to use an email address to request an account

            Dimitri Rupp added a comment -

            It would be very helpful, if we could edit the login page. Visiting customers do not understand, that the login window is meant for them,
            unless there are some additional information added (short description with pictures and text and the advantages for them)

            Dimitri Rupp added a comment - It would be very helpful, if we could edit the login page. Visiting customers do not understand, that the login window is meant for them, unless there are some additional information added (short description with pictures and text and the advantages for them)

            Jean-Pierre Marzi added a comment -

            This should be considered as being either a disclaimer and/or a formal acceptance of Terms and Conditions of use of the site and must be validated by a check box for user acceptance (only manner to be valid from a legal perspective, passive acceptance is not permitted).

            Jean-Pierre Marzi added a comment - This should be considered as being either a disclaimer and/or a formal acceptance of Terms and Conditions of use of the site and must be validated by a check box for user acceptance (only manner to be valid from a legal perspective, passive acceptance is not permitted).

              Unassigned Unassigned
              e53be0d7e00d Nathan Chantrenne
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              11 Start watching this issue

                Created:
                Updated:
                Resolved: